評論
打印
Listening 3 Returning Goods for Refund
第三聽 要求退貨
Shop Assistant: Hello. How can I help you?
店員：你好，請問需要什么服務嗎？
Customer: Urm, yesterday, I bought this item here but I realised it's the wrong size for my baby.
顧客：昨天我在這邊買了這樣東西，但是我發(fā)現(xiàn)和我寶貝的尺寸不合。
I was looking for 90cm but I couldn't find one in the same colour.
我要找的是90公分的，但是我找不到同樣顏色。
Urm, if you've got this 90cm one in the same colour. I'd like that instead, please. Could you possibly look for me?
如果你們有同樣顏色90 公分的尺寸，我想要換成那件，謝謝。可以請你幫我找一下嗎？
SA: Sure, just a moment, please.
店員：沒問題，請稍后一會兒。
SA: Sorry to keep you waiting. You're right, I couldn't find one in 90cm in this colour.
店員：抱歉讓您久等了。您說的對，我找不到這個顏色90 公分的尺寸。
C: That's a pity, because it's really really pretty. Well, never mind. Urm, then could I possibly refund this item? I've got the receipt here.
顧客：太可惜了，因為這件真的很漂亮。好吧，算了。那么我可以退還這件嗎？我?guī)論?jù)了。
SA: Sure. Would you like to have your refund in cash or to your credit card?
店員：當然。您要退現(xiàn)金，還是要退到信用卡賬戶？
C: I got this on my credit card yesterday, so yes, refund it to my credit card, please.
顧客：昨天我是用信用卡買的，所以對，請退回到我的信用卡賬戶。
SA: OK, then...this is your copy. Sorry that we haven't got the item in 90cm. Thank you.
店員：好的，那么這是您的副本。抱歉我們沒有90公分的尺寸。謝謝。
C: Thank you. Bye.
顧客：謝謝，再見。
