評(píng)論
打印
With the other bureau chiefs, I initiated conversation by asking what I could do to help them achieve their goals.
后來和其他部門負(fù)責(zé)人聯(lián)系時(shí)，我都會(huì)問問自己要做些什么才可以幫助他們完成工作目標(biāo)。
It's no surprise that they reacted more positively and with far fewer expletives.
不出所料，他們的回應(yīng)都比較積極，抱怨的話遠(yuǎn)比我想象的少了。
And after I employed my "What have I done for you lately?" approach, they were far more eager to return the favor.
我的方法就是問他們“最近我?guī)偷侥銈兞藛幔俊苯Y(jié)果，他們都更愿意給我反饋。
As often as I try to persuade people to share their honest views, it is still a challenge to elicit them.
盡管我經(jīng)常勸別人坦誠(chéng)地分享自己的意見，但要讓他們做到這一點(diǎn)還是比較困難的。
When I started building my team at Google, I interviewed every candidate before we made an offer.
當(dāng)我開始組建谷歌的團(tuán)隊(duì)時(shí)，我面試了其中每一個(gè)候選人，
Even when the team had grown to about one hundred people, I still spoke with each finalist.
甚至在團(tuán)隊(duì)擴(kuò)大到100人時(shí)，我也要與每一個(gè)進(jìn)入最終面試的人交談。
One day at a meeting of my direct reports, I offered to stop interviewing,
有一天，我在下屬會(huì)議上提出不再參與面試，
fully expecting everyone to insist that my input was an essential part of the process.
并滿心期待大家會(huì)一致認(rèn)為我的意見對(duì)面試結(jié)果非常重要。
Instead, they applauded.
恰好相反，他們鼓起了掌，
They all jumped in to explain — in unison — that my insistence on speaking personally to every candidate had become a huge bottleneck.
并解釋道，我堅(jiān)持要與每個(gè)面試者單獨(dú)談話已經(jīng)成為了招聘中的瓶頸問題。
I had no idea that I had been holding the team back and was upset that no one had told me.
我完全不知道自己拖了整個(gè)團(tuán)隊(duì)的后腿，而且之前竟沒人敢說出這點(diǎn)，這讓我很沮喪。
I spent a few hours quietly fuming, which, given that I have no poker face, was probably obvious to everyone.
鑒于做不到面無表情，我索性臭著臉沉默了幾個(gè)小時(shí)，誰都看得出來。
Then I realized that if my colleagues had kept this to themselves, I was clearly not communicating that I was open to their input.
然后我意識(shí)到，如果同事們之前不敢對(duì)我說明這個(gè)情況，無疑是因?yàn)槲覜]有向大家明確地表示出我愿意接受他們的意見。
Miscommunication is always a two-way street.
失敗的交流往往是雙向的。
If I wanted more suggestions, I would have to take responsibility for making that clear.
如果我想要聽到更多建議，就有責(zé)任明確地表達(dá)出這個(gè)意愿。
And more important, I told them that I wanted their input early and often.
更重要的是，我希望能夠及時(shí)地聽到他們的意見。
