Man: They seem to miss a lot of opportunities. When they visit a customer to install or repair a photocopier,[qh]
男：他們似乎錯(cuò)過了很多次機(jī)會(huì)。當(dāng)他們上門為客戶安裝或修理復(fù)印機(jī)的時(shí)候，[qh]
it's their chance to look at all the equipment there and suggest how Trident could supply the company's needs better.[qh]
他們有機(jī)會(huì)檢查所有的設(shè)備并暗示Trident可以更好地滿足公司的需求。[qh]
Then there's their problem with spares, the Parts Services Department keeps stocks low, for financial reasons,[qh]
再一個(gè)是他們的備件問題，由于經(jīng)濟(jì)原因，部件服務(wù)部的庫存很少，[qh]
but that means the engineers often can't get the parts they need for call-outs, and the customer has to wait.[qh]
但這意味著工程師經(jīng)常拿不到自己零件明細(xì)上所需的部件，客戶也不得不等著。[qh]
Woman: Now, what about communications within the company? I'm sure you'll agree they're not as good as they could be. Why do you think that is?[qh]
女：現(xiàn)在公司內(nèi)部溝通如何？我相信你一定認(rèn)為他們沒有原本應(yīng)該的那么好。你認(rèn)為為什么會(huì)這樣？[qh]
Man: Well, I was a bit surprised, because, in fact, middle managers hold regular meetings with their departments.[qh]
男：嗯，我有點(diǎn)驚訝，因?yàn)椋鋵?shí)他們是由中層管理者主持部門常規(guī)會(huì)議。[qh]
But that's because they're given information by the top management about policy issues and plans, for instance, which they have to pass on.[qh]
但這是因?yàn)橐恍┬枰镀蓖ㄟ^的政策問題和計(jì)劃信息，都是由高層傳達(dá)給他們的。[qh]
But I have to say that some of them don't seem to think their staff can have anything to say that's worth hearing. And, of course, this creates ill feeling.[qh]
但是我不得不說其中一些人似乎并不認(rèn)為他們的員工有什么要表達(dá)的，他們的話似乎也不值一提。當(dāng)然這樣會(huì)引起大家的反感。[qh]