Man: Well, weak line managers are often a reason, but I can't find any evidence for that here.[qh]
男：直線管理人員環節薄弱通常也有原因，但是我找不到任何證據證明這一點。[qh]
And even the recent changes, like the cut in bonuses, have been accepted fairly calmly.[qh]
即便是近期的變化，比如獎金削減，都被相當平靜地接受了。[qh]
I think it reflects people's uncertainty about their long-term prospects with the company.[qh]
我認為這反映出大家對在這家公司進行長期發展的不確定。[qh]
Woman: What would you say about the sales staff? There's a lot about them in the case study.[qh]
女：你對銷售部門員工怎么看？這個案例研究中有很很是關于他們的。[qh]
Man: They're doing the best they can in the circumstances. There's a system for helping them to develop their selling skills, and that's working.[qh]
男：在這樣的環境中他們盡力了。有一個系統可以幫助他們發展銷售技能，很有效。[qh]
The way customers are allocated to each salesperson could be improved maybe, to reduce unnecessary travel.[qh]
或許給每位銷售人員分配客戶的方式能得到改善，可以減少不必要的差旅。[qh]
But they're getting contradictory signals about what they're supposed to be doing: just responding to enquiries, or going out looking for new business.[qh]
但是對于他們應該做什么，他們得到的是矛盾的信號：只是回應問價或是去尋找新客戶。[qh]
Woman: Uh-huh. And what about service engineers: what's the main weakness in that department?[qh]
女：嗯。那么服務工程師呢：這個部門的主要缺陷是什么？[qh]