評論
打印
處理客戶的抱怨 Handling the Customer's Complaints
S: Salesclerk 售貨職員 C: Customer 顧客
情景對話 Dialogue
對話2
C: I'm afraid I'll have to cancel our order.
恐怕我必須取消我們的訂單。
S: What's the matter?
怎么回事？
C: The shipment is not consist with the original sample.
這批貨物與原樣不一致。
S: These clothes were produced after the fashion of the sample given by your company.
這些衣服是按照你們公司提供的樣品生產的。
C: We regret to say that we are not in a position to accept these clothes as they are out of accord with the sample.
很遺憾，我們不能接受這些衣服，因為它們與樣品不符。
S: You can't be serious!
你不是開玩笑吧！
C: No, I'm a serious. I'm afraid I'll have to cancel the deal unless you reduce your price.
不，我是認真的。恐怕我將不得不取消這筆交易，除非您降價。
S: Well, in view of our good cooperation over the past years, we can take some considerations, but only for this order.
好吧，鑒于過去多年的友好合作，我們可以做些考慮，但僅限這批衣服。
C: Then how much can you go down?
那么你能減多少？
S: 0.5% off the original price.
原價的0.5%。
C: 0.5%! your reduction is too modest. What about 2%?
你的降價幅度太小了。2%怎么樣？
S: No. I'm afraid it's still not accpetable.
不行，恐怕我還是不能接受。
C: What do you say to 1%, then?
1%怎么樣？
S: I have no choice but to accpet your condition.
除了接受你的條件，我別無選擇了。
C: Thank you. Let's call it a deal.
謝謝。那么成交了。
S: All right. That's settled.
好吧！就這么定了。
