評論
打印
處理客戶的抱怨 Handling the Customer's Complaints
S: Salesclerk 售貨職員 C: Customer 顧客
情景對話 Dialogue
對話1
S: Good morning, sir. Can I help you?
早上好，先生。我能幫忙嗎？
C: I hope so. I'd like to make a complaint, the goods you sent to us seem to be out of joint with your samples.
但愿能幫上。我想提一個意見，你們發來的貨物似乎與你們的樣品不相稱。
S: What's the matter?
怎么回事？
C: It's not what I asked for.
這不是我要的。
S: What's wrong with it?
哪不對？
C: It's not the right material.
面料不對。
S: Really?
真的嗎？
C: The pattern is not right, either.
樣式也不對。
S: Let me check out. Oh, sorry, we sent the goods wrong.
讓我查一查。噢，對不起，我們送錯貨了。
C: Can you exchange other goods for me?
能給我換其他貨嗎？
S: Sure. May I see your receipt?
能給我換其他貨嗎？
C: Of course. Here you are.
當然。給。
S: OK. We'll exchange other goods for you.
好的。我們馬上會給您換其他貨。
C: All right.
好的。
