2.實用對話
Complaining抱怨
Janice: I'd like to see the manager, please. I have a complaint!
珍妮絲:我想見經理。我有一些不滿!
Manager: I'm the manager. What seems to be the problem. ma'am?
經理:我就是經理。有事嗎,女士?
Janice: Did you have o housekeeping check our room before we checked in?
珍妮絲:在我們住進來之前,你讓你的客房管理人員檢查房間了嗎?
Manager: Why? What is wrong?
經理:怎么了?有什么問題嗎?
Janice: The toilet is broken and the water is not running in the shower.
珍妮絲:廁所壞了,淋浴器也流不出水來。
Manager: What's your room number? I'm terribly sorry about the inconvenience. We'll move you into 2002 immediately. That's a
suite, but we'll charge the regular room rate. Please accept our apologies.
經理:您的房間號是多少?我對因此而給您帶來的不便深感抱歉。我們馬上幫您搬入2002房間。那是套房,但是我們只按照普通房間的價格收費。請接受我們的道歉。
Janice: Certainly. Thanks very much for helping.
珍妮絲:當然。非常感謝你能幫忙。
Manager: It was my pleasure, madam. May I suggest having a drink in our lounge while we prepare your new room? It's
compliment of the house.
經理:我很樂意,女士。在我們給您收拾新房隨的時候,我能建議您在大廳喝點什么嗎?這是免費的。