A: Hi. I don't want to keep this radio.
你好，我不想要這臺收音機了。

B: No problem. May I have your receipt, please?
沒問題。我能看下你的收據嗎？

A: Sorry. I could not find it.
對不起，我找不到收據了。

B: We can't give you a refund without a receipt.
沒有收據我們無法給你退款。

A: You know, I bought it at 3 p.m. yesterday.
你知道，我昨天下午3點買的。

B: I wish I could help you, but it's store policy.
我希望我能幫助你，但是這是商店規定。

A: Every rule has an exception.
每個規定都有意外。

B: Perhaps if you try customer service.
也許你可以去客戶服務中心試試。

A: Yes, they might be able to help me.
是的，他們可能能幫助我。

B: They're upstairs. Good luck!
那在樓上。好運!