A: Hello. Can I return this radio, please?
你好，我能退掉這臺(tái)收音機(jī)嗎？

B: Sure. Do you have your receipt?
當(dāng)然可以，你有收據(jù)嗎？

A: I misplaced it somewhere.
我把收據(jù)放錯(cuò)地方了。

B: Unfortunately, I cannot give you a refund without it.
很不幸，沒有收據(jù)我不能給你退款。

A: But I bought it right here just yesterday.
但我昨天剛在這兒買的。

B: I'm sorry, but there are no exceptions.
很抱歉，但沒有例外。

A: Someone must be able to help me.
有人一定能幫我。

B: Someone in customer service might be able to help you.
顧客服務(wù)中心有人也許能幫你。

A: Yes. If anyone can help me, it's customer service.
是的。如果有人能幫我，那一定是顧客服務(wù)中心。

B: Just take the escalator upstairs.
乘電動(dòng)扶梯上樓就行。