評論
打印
Woman:My guest today is Ricky Bland, whose critical report on how service companies approach training has just been published.
今天的嘉賓是瑞奇·布蘭德，他剛剛發(fā)表了一份關(guān)于服務(wù)公司如何培訓(xùn)的報(bào)告。
Hello, Ricky.
你好，瑞奇。
Man:Hello.
你好
Yes I looked at the provision of training by employers in this country,
看到這個(gè)國家雇主提供的培訓(xùn)，
and found that most have a'winner takes-all ' approach to training.
我發(fā)現(xiàn)大多數(shù)都采用“贏家通吃”的訓(xùn)練方法。
Despite low levels of basic skills,
盡管基本技能水平很低，
companies spend most of their training budgets on their most qualified employees,
公司大部分的培訓(xùn)預(yù)算花在最有資質(zhì)員工的身上，
particularly managers.
尤其是管理人員的身上。
This simply doesn't result in the quality we need.
但服務(wù)質(zhì)量根本不盡如人意。
Woman:But does this really matter?
服務(wù)行業(yè)培訓(xùn)真的重要嗎?
Man:Yes, because even though there have been enormous efforts to make training available to everyone,
重要，因?yàn)楸M管我們努力讓每個(gè)人得到培訓(xùn)，
the under development of the workforce in this country is a major factor in our poor productivity.
但勞動(dòng)力不足是公司生產(chǎn)力低下的主要原因。
It's also true that the time people spend being trained is below the average of the world's industrialised economies.
人們接受培訓(xùn)的時(shí)間低于世界工業(yè)化經(jīng)濟(jì)體的平均水平，這也是事實(shí)。
Woman:Training is particularly bad in the fast food industry, isn't it?
快餐行業(yè)的培訓(xùn)尤其糟糕，不是嗎？
