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親愛的朋友們，大家好！Welcome back to Keke English, BEC World, This is your new friend, Charlie. In this section, I will introduce to your some relevant knowledge that is useful and give you some incredible advice on achieving success with BEC test.
TODAY’S TOPIC
APPRASING AND IMPROVING PERFORMANCE
The 360-degree feedback process has become pervasive in management and human resource development practices
全方位的反饋過程已經在管理和人力資源發展實踐中變得廣泛
2.把所有反饋源頭包括到一個特定的評估項目里并不是必要的，或者說一定是恰當的
3.Subordinate assessments of a supervisor’s performance can provide valuable developmental guidance
下級對他們上級績效的評定能夠提供有價值的有利發展的指導
4.Peer feedback can be the heart of excellence in teamwork, and customer service feedback focuses on the quality of the team’s or agency’s results
同級的反饋是團隊工作卓越的核心，客戶服務的反饋專注于團隊工作的質量
5.So when giving feedback, I think we should first take plus points into account. Nothing is better in motivating staff than telling someone that he or she is doing a wonderful job
當給予反饋的時候，我認為我們應該首先考慮積極的方面。激勵員工時，沒有什么比告訴他們做了一件很好的工作更有用了
6.In the regular feedback session, focus on the plus points to encourage the staff and make them feel good about themselves and their value to the company
在日常的反饋期，應該專注于積極的方面以鼓勵員工，使他們對自己感到滿意，以及自己對公司的價值
7.Avoidance of personal opinion is also important, especially when giving negative feedback
避免個人意見也是重要的，特別是給予反面的反饋時
8.External customers are in a good position to evaluate sales representatives, since they are in frequent and direct contact with sales representatives and can observe many sale-related behaviors
外部的客戶能夠很好的評估銷售代表，因為他們常常直接與他們接觸，能夠觀察到他們很多與銷售有關行為。
OK ,that is the end of today’s program, I sincerely hope you find it useful. I’m coming back soon, see you tomorrow. Goodbye.
