1.Have you had any experience in food and beverage service?
你有過餐飲服務(wù)的經(jīng)驗嗎?
2.Why do you want to work in a restaurant instead of a hotel?
你為什么不想在賓館,而要在餐廳工作呢?
3.Working in the restaurant is more stimulating.
在餐廳工作更令人興奮。
4.What would you do if a guest complains that the food you recommended is not fresh?
如果客人抱怨你推薦的飯菜不新鮮,你會怎么辦?.
5.I would first apologize to the guest and take away the food to check it.
首先向客人道歉,撤走那盤菜。
6.Food and beverage service includes accepting food reservation, giving information about restaurant hours, taking orders, recommending food to customers, as well as presenting bills.
餐飲服務(wù)包括接受訂餐、告知餐廳營業(yè)時間、接受點菜、給顧客 推薦食物以及出示賬單。
7.You would be responsible for bringing in the dishes from the kitchen, serving the drinks, and if necessary, looking after the bills.
你負(fù)責(zé)從廚房端菜上菜、送飲料,如有必要,還要收賬。
8.If it was the waiter who made the mistake, we will change it immediately.
如果是服務(wù)員弄錯了,那馬上換菜。
9.The development of a restaurant depends on 2 factors.
飯店的發(fā)展離不開兩個重要因素。
10.Restaurant is a special kind of commodity which provides tangible facilities and intangible services.
飯店是一種特殊的商品,提供有形的商品和無形的服務(wù)。
Dialogue 1
對話 1
A:Have you had any experience in food and beverage service?
A:你有過餐飲服務(wù)的經(jīng)驗嗎?
B:Yes, I used to be a part-time delivery worker for KFC.
B:是的,我以前兼職在肯德基送外賣。
A:Could you tell me about restaurant service?
A:你能說說釋飲服務(wù)包括什么嗎?
B:Yes. Food and beverage service includes accepting food reservation, giving information about restaurant hours, taking orders, recommending food to customers, as well as presenting bills.
B:可以。餐飲服務(wù)包括接受訂餐、 告知餐廳營業(yè)時間、接受點菜、 給顧客推薦食物以及出示賬單。
Dialogue 2
對話 2
A:Why do you want to work in a restaurant instead of a hotel?
A:你為什么不想在賓館,而要在 餐廳工作呢?
B:Working in the restaurant is more stimulating. Besides, I also hope to shoulder more responsibilities.
B:在餐廳工作更令人興奮,此外, 我愿意承擔(dān)更多的責(zé)任。
A:What am I expected to do here?
A:我的工作范圍是什么?
B:You are the head waiter. You would be responsible for bringing in the dishes from the kitchen, serving the drinks, and if necessary, looking after the bills. So you'd be kept busy.
B:你是餐廳的領(lǐng)班,你負(fù)責(zé)從廚 房端菜上菜、送飲料,如有必 要,還要收賬,所以你會一直 很忙。