評論
打印
INTERACTION WITH PATIENTS
醫患溝通
Interactions with patients should be characterized by polite and possibly somewhat formal manners.
禮貌或略帶正式的溝通應是醫患交流的一大特點。
Such manners aid professionals in their communication efforts and help them to meet patient expectations.
對于醫生來說，禮貌的言談舉止有益醫患交流，滿足病人期許。
Socially acceptable manners put patients at ease that the physician is an empathetic person with the self-awareness to recognize the way he or she appears to other people.
得到大眾認可的禮貌舉止易讓病患放松心情，醫生要對病患的狀況感同身受，對對待他人的方式方法有著清楚的認識。
The physician's manners affect his or her credibility in subsequent interactions.
在隨后的溝通中，醫生的言行將影響他（她）的信譽度。
These conventions extend to the type of dress that is worn in a professional setting.
這些規范還延伸到了醫生的職業著裝。
Whether a physician wears a white coat or formal business clothing (suits,ties,pantsuits,blouses,skirts,etc.) is best left to local custom and practice.
無論是“白大褂”還是正式的商務著裝（西裝、領帶、套裝、上衣、裙裝等），醫生都應該適應當地的風俗和習慣。
However, the mode of dress in general should be neat, clean, formal rather than casual, and not distracting to the interaction.
然而，著裝的大體風格都應該以簡潔、干凈、正式為主，而不應該是休閑，更不要因著裝而讓溝通分心。
Another aspect of professionalism is the physician's ability to do the right thing for the patient and the family even when that course is difficult or unpleasant.
作為職業化的另一面，即使在治療遇到困難時，醫生也有能力為病患和家屬做出正確決定。
This includes such situations as frankly and openly disclosing errors made during care or delivering bad news about new or unexpected diagnoses.
這些情況包括對病患開誠布公，說出治療過程中出現的問題，或告知病患新發現，或是預料之外的診療結果。
While human nature can make these interactions difficult, the professional must rise to the task and perform it well.
從人性來說，這樣的溝通會非常困難，但作為職業醫生，我們必須迎難而上，完美完成。
Avoiding the opportunity to do so not only obviates the professional's role as advisor on the issue at hand but affects the physician's credibility in the remainder of that therapeutic relationship.
有意避免與病人及家屬的交流不僅有損于醫生的專業顧問形象，而且在之后的治療過程中影響醫生的信譽。
INTERACTIONS WITH HEALTH CARE PERSONNEL
與醫護人員溝通
Surgeons frequently work in complex, multilayered organizations.
外科醫生通常會在多部門間游走。
The behavior of the surgeon within this group should always remain productive and patient-centered.
在團體中，他們的一言一行應該事事以病患為中心，并隨時保持高效性。
In any complex organization with multiple people and personalities, conflicts arise.
在任何龐雜集體中，各都形形色色，也會自然而然產生矛盾。
When they do, the surgeon should not shrink from the conflict but rather should take up the role of constructive evaluator and team builder to resolve the issue.
矛盾出現時，外科醫生不應該退縮不前，而應該積極的看待矛盾，并帶領團隊解決矛盾。
At all times, the surgeon must avoid personal attacks based on individual's personal characteristics, but he or she may legitimately criticize behavior and ideas.
因性格差異，外科醫生需要隨時避免人身攻擊，并可以在合理范圍內對他人思想，行為進行批評指正。
Professional comportment in these matters will be rewarded with progress in resolving the issue.
在解決問題時，職業的言行舉止能夠助我們一臂之力。
譯文屬可可英語原創，未經允許，不得轉載。
