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COMMUNICATION WITH PATIENTS
與病患進行交流
Communication with patients requires attention to several aspects.
在與病患進行交流時，要注意以下幾點。
First, the clinician must demonstrate respect for the patient as a person.
第一，臨床醫生必須要像尊重他人一樣尊重病患。
Second, the clinician must display effective listening to the patient's message and empathy for the patient's situation or concerns.
第二，醫生需要聆聽，并對病患的狀況和顧慮表示同情。
Finally, the clinician must be clear in his or her response.
最后，醫生的回答必須清楚明了。
If any of these items are neglected, the interaction will be less effective than it otherwise could be.
如果我們忽視了三點中的任何一點，醫患之間的溝通也將大打折扣。
Many surgeons try to jump straight to a very clear, concise statement of the plan, but unless the first three steps have occurred, the patient may not listen to the plan at all.
許多外科醫生試圖直接向患者講述清晰，明了的診療方案，除非我們完成了以上三點，否則病患有可能不會聽取我們的方案。
RESPECT
尊重
It is crucial to show respect for the patient and family as persons.
尊重病患和家屬至關重要。
The health care environment is often inconvenient and encountered during a time of stress.
在重壓之下，醫療環境通常會帶來不便。
Patients are out of their normal venue and comfort zone.
患者離開了他們熟悉的環境，感到不舒服。
They are often frightened by the prospect of what they may learn.
通常，他們會對需要了解的東西產生恐懼。
Showing respect for their identity helps put patients at ease and encourages their trusting communication with the clinician.
尊重病患讓病患放松，從而加強醫患之間的信任溝通。
Failing to show respect has the opposite effect.
不尊重病患將帶來相反效果。
For instance, meeting adults for the first time and addressing them by their first name may pul some patients on guard with respect to their personal independence and control.
例如，初次會見成年病人時如果直呼其名，會令一些病人產生戒備，感覺自主能力和自控能力收到威脅。
Similarly, referring to the mother of a pediatric patient as “Mom” rather than using her name implies lack of attention to her as an individual.
同樣，把兒科患者的母親稱之為“媽媽”，而不稱呼其名表明了對個體的忽視。
On initial meetings, the clinician should use the patient's last name preceded by an honorific title (Mr Smith or Ms Jones).
初次見面時，在稱呼病患名字時，醫生需要在姓氏之前加上表示崇敬的頭銜（史密斯先生或是瓊斯女士）。
If uncertain whether a woman prefers Mrs or Ms, the clinician should ask her.
如果對“夫人”還是“女士”不確定，醫生需要進行詢問。
In contemporary US society, a woman over 18 years old is never referred to as Miss.
在現代美國社會，年齡超過18歲的女性將不再稱之為“小姐”。
譯文屬可可英語原創，未經允許，不得轉載。
