n. 安排,商議,整理,布置,商定,[音]改編,改編曲
九. 常用句型百寶箱
1)預定基本應對:
1. Do you have one single room for two nights? 我想訂倆個晚上的單人房一間行嗎?
2. Room reservations, can I help you?/ Reservations, can I help you? 客房預訂部可以為你效勞嗎?
3. I'd like to reserve a room. 我想訂個房間。
4. How many nights do you wish to stay? 您希望住幾晚?
5. How much is the room? 房租是多少錢?
6. Which date will that be? 要訂在什么時候?
7. How many guests will there be in your party? 您一行有多少人?
8. May I know your name? May I know your phone number? May I know your email? 能告訴我您的姓名電話和電子郵件嗎?
9. How do you spell that? 請問怎么拼寫?
10. Could you hold the line please. I will check our room availability. 請別掛斷好嗎, 我來查一下是否有空房間。
11. Thank you for waiting sir/ Thank you for waiting madam. 讓您久等了先生 讓您久等了女士
12. I will arrive late but please keep my reservation. 我會晚一點到達,請保留我預定的房間。
13. Would you like to make a guaranteed reservation by credit card? 您愿意用信用卡來擔保預定嗎?
14. I'd like to confirm your reservation. 我想再確認一下您的預定。
2)海外預定
1. May I have your airline and flight number, please? 請告訴我您搭乘的航空公司和班機號碼號碼?
2. We offer free transportation to and from the airport. 我們提供免費的機場送迎服務。
3. We have a counter at the airport. Our representative will escort you to the car. 我們在機場設有柜臺, 到時將有代表護送您上車。
4. Do you know your arrival time at the airport, sir? 您知道您抵達機場的時間嗎?
5. Do you mean local time? 您指的是當地時間嗎?
6. Where can we contact you in Guangzhou? 在廣州我們可以經由哪個單位和您聯絡?
7. care of ...company. The phone number is ... 可以經由某某公司取得聯絡,他們的電話號碼是......
8. We look forward to serving you. Have a safe trip. 我們期待為您服務。祝您旅途平安。
3)對房間和床具的偏好
1. What kind of room would you prefer? 你想要什么樣的房間
2. I'd like to reserve a room with the sea view./mountain view. 我想訂一間看得到海/山的房間
3.I'd like a room with a very large bed/ I'd like a room with a very large balcony. 我想要一間有大床的房間/我想要一間有陽臺的房間。
4. Certainly, sir. We will book you into a room with the queen size bed/the king size bed. 好的先生,我們會為您登記一間有大號床的房間/ 特大號床的房間。
4)房價和付款事項
1. A single room is 80 US dollars per night with ten percent tax and ten percent service charge. 單人房每晚80美金外加10%的稅金和10%的服務費。
2.We have a double at 800 Hong kong dollars and 1000 Hong kong dollars available . Which one would you prefer? 我們有價格在800到1000元港幣的大床間, 您喜歡哪一種呢?
3. Does the price include breakfast? 這個價錢包括早餐嗎?
4. I'm afraid we have no credit arrangement with your company. We will need an advance pass by bank drive or in cash before the reservation date. 恐怕我們和貴公司沒有信用貸款的協定,您得在預定日期之前預先送來銀行匯票或現金作為定金。
5. We offer special range for your company, sir. For a single room there is 15% discount. 我們酒店為貴公司提供特價先生。單人房可以打8.5 折
6. Shall we charge this to your company? 我們是向貴公司收費嗎?
7. Which department of your company should bill be made out to ?
我們應該將賬單送到貴公司的哪個部門?
8.Do you accept credit card/ do you accept traveller's check. 你們酒店接受信用卡嗎 你們酒店接受旅行支票嗎
5)指定的房間沒空缺或酒店客滿
1. I' afraid we have no twin room available but we can offer you a double room. 們恐怕沒有多余的雙床間了,但是我們可以給您提供一個大床間。
2. I'm afrai we have no swathe available . Would you mind a twin instead? 們恐怕沒有多余的套間了, 你建議改定雙床間嗎?
3. I'm sorry but we are fully booked those days as it is the peak season. 抱歉因為是旺季, 那段時間的客房都被訂光了。
4. Is it possible for you to change your reservation date? 可不可以改變預定日期呢?
5.This is the businest season. I'm very sorry but could you call this later again this weekend we may have some cancellation. 在是旺季非常抱歉。但是請你這個周末再打電話來好嗎?可能會有人取消預訂
6. Can you book me into another hotel in this area? 可以在當地為我預定另一家旅館呢?
.We hope to have another opportunity to serve you. 們期待下次能為您效勞。
6)確認預定
1. Is this a new reservation or a confirmation call? 這個電話是確認預定還是新的預定呢?
2. I' like to confirm a reservation. 要確認一項預定。
3. Your room is confirmed. 的預定已經得到確認。
4. I'm afraid that we have no record of your reservation for that date in your name. 怕我們沒有您那天預定的記錄
5. Shall I make a reservation for you now? 現在為您預訂好嗎?
6. When did you make the reservation? 什么時候預定的?
7. In whose name was the reservation made? 項預定是用誰的名字訂的?
7)為客人更改、取消、延長預定
1. I'd like to extend my reservation for one more night. 我想將預定再延長一晚。
2. We will extend the reservation for you. 我們會為您延長預定的。
3. I'd like to change a reservation. I'd like to cancel a reservation. 我要更改一項預定。 我要取消一項預定。
4. Certainly, sir. We will make the change for you./We will make the cancellaton for you. 當然可以,先生。 我們會為您更改預定/ 我們會為您取消預訂。
重點單詞 | 查看全部解釋 | |||
arrangement | [ə'reindʒmənt] |
想一想再看 |
聯想記憶 | |
reserve | [ri'zə:v] |
想一想再看 n. 預備品,貯存,候補 |
聯想記憶 | |
inform | [in'fɔ:m] |
想一想再看 v. 通知,告訴,向 ... 報告,告發 |
聯想記憶 | |
reservation | [.rezə'veiʃən] |
想一想再看 n. 預定,保留意見 |
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confirmed | [kən'fə:md] |
想一想再看 adj. 習慣的,積習的,確認過的,證實的 動詞conf |
||
opportunity | [.ɔpə'tju:niti] |
想一想再看 n. 機會,時機 |
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counter | ['kauntə] |
想一想再看 n. 計算器,計算者,柜臺 |
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overnight | ['əuvə'nait] |
想一想再看 n. 前晚 |
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transportation | [.trænspə'teiʃən] |
想一想再看 n. 運輸,運輸系統,運輸工具 |
聯想記憶 | |
extend | [iks'tend] |
想一想再看 v. 擴充,延伸,伸展,擴展 |
聯想記憶 |

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