評(píng)論
打印
In her early days as an emergency room physician, Dr. Joanna Meyer treated a child who had suffered a second degree burn.
喬安娜·邁耶剛成為急診室醫(yī)生時(shí)，曾經(jīng)治療過(guò)一位二級(jí)燒傷的兒童患者。
After the child had been treated, and was being prepared for discharge, Dr. Meyer talked to the parents about how they should care for the child at home.
治療過(guò)后，患者準(zhǔn)備出院，麥耶醫(yī)生叮囑孩子的父母如何在家中對(duì)他進(jìn)行照料。
Also listening to her were a half dozen other family members.
旁聽的還有將近十來(lái)位親屬。
A few hours later, when she came to say goodbye, the family asked her to settle an argument they've been having over exactly what advice she had given.
幾個(gè)小時(shí)后，麥耶醫(yī)生來(lái)告別，患者家屬卻告訴她他們就她之前給的建議起了爭(zhēng)論，請(qǐng)她幫忙解決。
"As I talked to them, I was amazed," she said. "A11 of them had heard the simple instructions I had given just a few hours before.
“她們跟我講時(shí)，我非常吃驚。就幾條簡(jiǎn)單的說(shuō)明，我剛說(shuō)完才幾個(gè)小時(shí)的時(shí)間，而且他們當(dāng)時(shí)都聽到了呀。”麥耶醫(yī)生說(shuō)。
But they had three or four different versions. The most basic details were unclear and confusing.
“但是到了他們那里就變成了3到4個(gè)不同的版本。一些最基本的細(xì)節(jié)他們都混淆不清。”
I was surprised, because these were intelligent people.”
“我很驚訝，因?yàn)檫@些都是聰明人。”
This episode gave Dr. Meyer her first clue to something every doctor learns sooner or later—most people just don't listen very well.
這個(gè)小插曲讓麥耶醫(yī)生第一次意識(shí)到，很多人就是不擅長(zhǎng)聆聽，這也是每個(gè)醫(yī)生遲早會(huì)意識(shí)到的一個(gè)事實(shí)。
Nowadays, she says, she repeats her instructions, and even conducts a reality check with some patients:
她說(shuō)她現(xiàn)在給醫(yī)囑時(shí)會(huì)重復(fù)幾次，有時(shí)甚至?xí)?duì)一些病人進(jìn)行抽查：
she asks them to tell her what they think they're supposed to do.
她會(huì)問(wèn)他們覺(jué)得自己都應(yīng)該做什么。
She also provides take-home sheets, which are computer printouts tailored to the patients' situation.
她還會(huì)發(fā)給她們外帶電腦打印的表單，這些表單是針對(duì)每個(gè)病人的不同情況定制的。
Dr. Meyer's listeners are not unusual.
麥耶醫(yī)生的聽眾并不是個(gè)例。
When new or difficult material is presented, almost all listeners are faced with a challenge because human speech lacks the stability and permanence of the printed word.
接觸新事物時(shí)，聽眾們可能會(huì)遇到困難，因?yàn)檎f(shuō)過(guò)的話不如打印出來(lái)的文字更能提供穩(wěn)定持久的信息。
Oral communication is fast-moving and impermanent.
口頭交流是即時(shí)、短暫的。
Questions 19 to 21 are based on the passage you have just heard.
請(qǐng)根據(jù)剛聽到的內(nèi)容回答19-21題。
Question 19. What did the child's family members argue about in the hospital?
問(wèn)題19：孩子的家人們?cè)卺t(yī)院因?yàn)槭裁串a(chǎn)生了爭(zhēng)論？
Question 20. What does Dr. Meyer do to ensure her patients understand her instructions?
問(wèn)題20：為了確保病人明白她的醫(yī)囑，麥耶醫(yī)生做了什么？
Question 21. What does the speaker say about human speech?
問(wèn)題21：關(guān)于人們說(shuō)話短文中說(shuō)到了什么？
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