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Passage Two
短文二
London Heathrow is the biggest airport in the UK,
希思羅機場是英國最大的機場，
and it also handles more international passenger traffic than any other airport in the world.
也是全球輸送國際游客量最大的機場。
For this reason, expansion was planned and on 27th March a fifth terminal opened to help to cope with the many passengers that pass through the airport.
鑒于此，該機場的擴建計劃得以實施，機場第5個航站樓于3月27日投入運營，以分散該機場的大量客流。
The new terminal has taken a long time to plan and build.
新航站樓的規(guī)劃和建設耗時已久。
The idea was first proposed back in the 1980s.
這一規(guī)劃早在20世紀80年代就已提出。
However, in spite of long preparations at Terminal 5 ahead of the grand opening, things soon descended into chaos.
然而，雖然在正式投入營運前已經做了充分的準備工作，但航站樓內很快陷入了混亂狀況。
There were problems from the outset as staff had difficulties finding car parking spaces and getting through security to get into the building.
候機樓的運營一開始就出現了問題--機場人員找不到停車位和大樓入口處安檢。
This caused a delay when passengers started to arrive and enough numbers of staff were not in place.
這又導致當乘客進入航站樓時因大批工作人員不到位而出現延誤。
Long passenger queues formed and the slow start meant that everyone had to play catch-up from the beginning.
乘客排著的長隊以及低效率的檢票流程意味著一開始就形成了密集的乘客流。
The terminal has been designed to handle 12,000 bags an hour
該航站樓原計劃每小時輸送12000件行李，
but due to a reported "lack of training and essential support that was promise",
但由于“員工培訓和必要支援不足”，
a backlog of luggage soon materialized.
很快出現了行李積壓的狀況。
By lunchtime on that first day, 20 flights had been cancelled to try and solve the problems.
運營首日的午間，為了緩解這一問題，20趟航班被迫取消。
Flights continued to be cancelled in the days following the opening and up to 28,000 bags have now had to be placed in temporary storage.
接下來的幾天，陸續(xù)有航班被取消，目前有28,000個行李不得不被寄放在臨時存儲區(qū)。
BA, the only airline operating at Terminal 5 says it is working to clear the backlog,
作為唯一在5號航站樓運營的航空公司，英國航空公司表示目前正對積壓的行李進行疏散，
but the negative publicity caused by this ridiculous failure has not helped the airport or the airliners reputation at all.
但是此次混亂場面無論是對機場還是公司的聲譽都造成了極大的負面影響。
Questions 19 to 22 are based on the passage you have just heard.
問題19至問題22是基于你剛剛聽到的這篇文章
Question 19. What did Heathrow airport do to deal with the increase of passengers?
問題19. 希思羅機場采取什么方式分散日益增多的客流？
Question 20. What problem did Terminal 5 face on the day of its opening?
問題20. 機場第5個航站樓運營首日面臨著什么問題？
Question 21. What is the probable reason for the flights to be cancelled?
問題21. 什么原因導致航班被取消？
Question 22. Which is the best word to describe the opening day of Terminal 5?
問題22. 下列哪一詞最能概括五號航站樓運營首日的情況？
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