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Unicorn integrated several business divisions, making it possible to cut support staff by two thirds, mostly from IT and training sections.
麒麟整合了幾個業務部門，裁減三分之二的工作人員，其中大部分來自技術和培訓部門。
The number of desktop PCs, too, was reduced significantly.
臺式電腦的數量也大幅減少。
As a result of changing to the new system, the most important measure, customer satisfaction, has shown a marked improvement.
由于采用了新制度，最重要的衡量標準——顧客滿意度有了顯著提高。
A key factor in the company's success was that it made strenuous efforts to ensure staff involvement right from the start.
公司成功的一個關鍵因素是一開始就努力確保員工參與。
Another was the policy that there would not be any compulsory redundancies, and in this way the company avoided demoralising the workforce.
另一項政策是不強制裁員，這樣就避免了公司員工士氣低落。
OK.
好的。
Now another major company that has successfully implemented a CRM system is Northlands Water, a publicly owned business formed in 2002 through a merger.
現在，另一家成功施行CRM系統的大公司是Northlands Water，這是一家2002年合并的國有企業。
The new company replaced three regional water authorities which had previously been government controlled.
該公司取代了政府控制的三個地區水務當局。
Within four years, Northlands had achieved the targets it was set on its formation: costs reduced by forty per cent and better customer service,
四年之內，Northlands 實現了其成立時設定的目標：成本降低40%，客戶服務質量提升，
without any deterioration in product quality.
產品質量無任何下降。
