評論
打印
you guys are doing something for me almost every week and it's totally awesome and makes me feel, I'm getting maximum value.
但是它每個周都會提醒我有更新這讓我覺得，我的錢花的很值
The other thing that we did in addition to having everyone support the people
我們的另外一個舉措是除了讓大家支持付費之外
that paid their pay check is have them say thank you.
還要心存感激
And this was a large part due to us injecting sort of humility and modesty in to sort of the equation.
在我們看來謙虛非常重要
Every single Friday we would get together and we'd just write simple hand written thank you cards to our users.
每周五，我們都會聚在一起手寫感謝卡，送給客戶
And I know there's tons of people who would not be sort of excited about doing this,
我知道很多人對此無感
but it was a ritual that made sort of all the difference in terms of,
但是我覺得這種方式
like, having a team that was very tightly neat, tightly knit, also.
可以保持整個團隊的凝聚力
And working on stuff that they really cared about.
大家一起做事，做大家都非常關心的事
They always constantly knew what the mission was for, and why we sort of did what we did.
大家都知道努力的目標是什么我們這樣做的原因是什么
These aren't fancy thank you cards, right?
這些感謝卡并沒有多炫
They're just simple, like handwritten stuff on an index card.
它們非常簡單，就像是手寫的賀卡一樣
We threw in a sticker, and slapped on a dinosaur on the front of it.
我們曾經把紙折的恐龍黏在里面呢
And, what's interesting is we started this practice as a result of the early days of starting Wufoo.
有趣的是，Wufoo剛建立的時候我們就已經開始做這件事了
Chris, Ron, and I were talking, and we're trying to figure out, what are we gonna do to sort of show users
Chris Ron我們三個討論在圣誕節(jié)的時候
that we appreciate them around Christmas.
如何讓客戶感受到我們的謝意
And he, Chris came up with this idea where he said hey guys, so a couple years ago my mom, like, made me write thank you notes to all of my relatives.
Chris提出了這個點子他說，你們知道嗎，很多年以前我母親讓我給所有送給我圣誕禮物的親戚
For my Christmas gifts.
都寫了感謝信
And I didn't really like to do it but the following year all my presents were super good.
我當時非常不愿意寫但我給他們寫信之后，第二年，我收到了非常豐厚的禮物
So, I think we should try this for our business and see how it goes.
所以我認為我們也應該試試，看看會有什么樣的效果
