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So John Gauntman understands something fundamental about.
因此，John Gauntman精通
How relationships work in the long term.
維系夫妻關系的基本原則
And that basically how we fight, even in a short term period can indicate sort of the whole system and what it's gonna look like.
我們吵架的方式即使只是短短的十來分鐘，也會反映出婚姻狀況會預示出今后的發(fā)展方向
And one of the surprising things he discovered, it's not that successfully married people don't fight at all.
他發(fā)現(xiàn)，婚姻美滿的夫妻并非不吵架這一點著實令人感到驚奇
It turns out everybody fights.
其實，每對夫妻都會吵架
And we all fight about the exact same things money, kids, sex, time and others.
而且吵架的原因基本上都是相同的錢，小孩，夫妻生活，時間等問題
And others are things like jealousy and in-laws.
還有吃醋啦，兩家人的關系問題啦，都是吵架的原因
To bring this around, right, you can actually attribute every single one of these
之所以談到這個問題婚姻中每個問題在產(chǎn)品中都有對應項
to problems that you see in customer support when you're building out your products.
可以把，客服中收集的問題應用到產(chǎn)品建設上
Right, so. This costs too much.
錢VS產(chǎn)品太貴啦
I'm having problems with a credit card.
信用卡出問題啦
If you're building a service that helps people deal with their clients
孩子VS客戶，如果你的平臺是用戶用來服務自身客戶的
they're very sensitive about anything happening with that.
那么用戶就會非常關注這一點
Performance. How long you're up and how fast.
性VS表現(xiàn)，堅持多長時間，有多快
Others are I said jealousy and in-laws.
其他問題（吃醋或兩家人關系問題）：
Right, so that's competition and partnerships.
對應的就是，競爭和同事關系
So anything weird happening there, people are gonna write to you about.
凡是這方面有問題都會反映給你的
And the reason I like to think about this in terms of customer support is that
我之所以這樣考慮的原因是
in every ones that are processing of like a conversion funnel, customer support is the thing that happens in between every one of these steps.
在顧客留存的每一個階段客服都在其中扮演著很重要的角色
It's the reason why people don't make it further down there.
如果客服不好，在中間的某個環(huán)節(jié)就卡死了
It's the thing that prevents conversion from happening.
顧客留存率就不會高
Now, as we were thinking through all these ideas and
我們在建立公司的時候
as we were building up the company,
要考慮其中各個環(huán)節(jié)
we realized that there's a big problem about
我們發(fā)現(xiàn)，幾乎所有公司開始創(chuàng)業(yè)
how everyone sort of starts their company
或者是進行團隊建設的時候
or build up their sort of engineering teams.
都存在一個非常嚴重的問題
And that is that there's a broken feedback loop there.
那就是反饋機制不完善
People are divorced from the consequences of their actions.
夫妻之所以會離婚是因為一些不當?shù)男袨閷е碌?/p>
