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And this is the result of actually the natural evolution of how most companies get founded, especially by technical co-founders, right.
創業公司的失敗尤其是技術公司都是在創業初期就留下了隱患
Before launch it is a time of bliss, nirvana, and opportunity, right?
在產品正式發布之前，大家的心情是狂喜的，感覺有無限的機會
Nothing that you do is wrong, right?
你的所作所為都是完美的
By your hand, which you feel is like god, everything that you write,
你覺得自己無所不能了
every line of code feels perfect, right, and is ingenious to you.
你寫的每一行程序都是無懈可擊的
The thing that happens is after launch reality sort of sets in and then all these other tasks sort of come into place that we have to deal with.
但是在產品發布之后結果就變得現實起來我們有好多問題要處理
Now what technical co-founders wanna do is get back to that initial state and so what we often do,
技術出身的創業者此時想做的是回到一開始那種愉悅的狀態
and what we often see is that companies start siloing off all these other things that actually is
常見的做法是避開所有這些麻煩的東西
what makes a start up or a company sort of real, right?
但其實這些是成功的必經之路
And have other people do them.
讓其他人去處理
To, in our minds, these other tasks are inferior.
這些"不重要的"麻煩事
Right? And we have other people in the company do them.
對吧，讓公司里其他的人去處理
And so for us, what we're trying to figure out is how do we change software development
我們今天主要講的是軟件如何促進軟件的開發
so that we inject some values that we don't talk about enough?
我們要加入一些以前沒有受重視的東西
Responsibility, accountability, humility, modesty.
責任感，義務性，謙遜性以及質樸性等價值理念
Right, and we called this, like a lot of other people,
我們稱之為
we had an acronym, Support Driven Development,
"客服促進開發"
and it's very similar to TDD or other agile practice.
這和"測試驅動開發"很相似
It's a way of creating high quality software, but it's super simple.
用這種方式，可以制造出高質量的軟件，但是非常簡單
You don't need like, a SCRUM, you don't need a bunch of post-it notes,
你不需要，復雜的編程程序也不需要那么多的記事便利貼
all you have to do is make everyone do customer support.
你所要做的就是讓所有人做客服
And what you end up having is you fix the feedback loop, right?
而你就負責完善反饋機制就可以
The people who build the software are the ones supporting it
軟件的開發者是最勝任的客服
and you get all these sort of nice benefits as a result.
讓他們做客服無疑好處多多
