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9. Number multiple topics. If you are covering more than one point, break out each point using numbers. I have yet to see a better way to communicate multiple topics than by numbering them.
9.在每個小題目前標上序號。如果你的信中不止一個信息點，用序號把它們標明，至今為止，我認為這是最有效的辦法。
10. Use a friendly tone. Do you notice the tone people convey in their written communications? Can you tell when they are aggravated, overly firm, curt, or offended? Communicating with a friendly tone will make you more attractive and your recipient more receptive.
10.語氣應友好。你有留意過別人信件中使用的語氣嗎？你能看出他們是惱怒，過分肯定，長話短說或是咄咄逼人嗎？使用友好的語氣能讓你魅力大增，更容易被接受。
11. Know when to pick up the phone. If there is something upsetting to you, pick up the phone and call the other person. Don’t allow yourself to send emotional messages that have the potential to scar a relationship and cause you regret.
11.掌握好打電話的時機。如果你正煩心，拿起電話給別人打個電話。不要帶著情緒給別人發信息，因為這樣可能會對你們的關系有影響，讓你后悔不迭。
12. Proof everything. Don’t ever hit the send, submit, or comment button on anything you have not proofed. Your time management is never more important than your personal brand.
12.全面檢查。還沒檢查前不要按下發送，提交或評論鍵，你的時間管理絕沒有你的個人名聲重要。
13. Have it edited. If your document is important, go one step beyond your own proofing. Consider having someone edit it. I have every important document I create edited.
13.把信息編輯好。如果你要發送的文件很重要，檢查完之后還要有一步工作要做——考慮一下讓別人幫你編輯好。每份重要的文件我都會編輯好。
14. Take pride. Be proud of every message you send, including those going to your friends and family.
14.引以為豪。為你發的每封信引以為豪，包括發給朋友和家人的信件。
Remember the wise words of Napoleon Hill, author of Think and Grow Rich who said, “A big success is made up from a great number of little circumstances each of which may seem so small and insignificant most people pass them by as not being worthy of notice.”
記住《思考致富》一書的作者拿破侖希爾的至理名言：“大成就都是由無數的小事組成的，每一件這些小事看起來微不足道，毫無意義，大多數人認為根本不值一提而直接跳過了它們。”
Bonus Tip!
額外技巧！
Be intentional and try to improve with every sentence you write or type. As you proof your written text, consider how it could be enhanced. Would a more descriptive word communicate your point? Can you find a synonym for that over-worked word?
花心思努力提高你寫的每一句話。在審校寫好的文章時，考慮一下還能做哪些提高。想想敘述性更強的語言是否能更有效傳達信息？能不能找個同義詞把多次重復的詞替換掉？
This extra effort will take a little more time, but this is how you are going to get better. Focus on developing your written communications skills with every word you write or type, whether it’s an email or an important document.
這一額外的努力需要多花一點時間，但這是你想變優秀要付出的代價。不管你是寫郵件還是重要的文件，注意于在你寫的每句話中培養書面交流能力。
25. If you are a new reader to this site, you may want to read my report, 49 Ways to Improve Your Email Brand, to find more tips to help improve your writing.
如果你第一次上這個網站，你可能會對我的報告有興趣，報告題為“提升郵件交流能力”，旨在幫助大家找到更多提高寫作水平的技巧。
