評論
打印
It's easy to say that you're going to encourage feedback
當然說鼓勵反饋容易
but it's hard to do
做起來難
because unfortunately it doesn't always
因為聽到的反饋
come in a format we want to hear it
往往不是我們想要的那種
When I first started at Google
當我剛開始在Google工作時
I had a team of four people
我的團隊里面有四個人
and it was really important to me
所以對我而言
that I interview everyone who was on my team
由我自己來面試團隊的每個成員就尤其重要
It felt like being part of my team meant I had to know you
要成為我的團隊的一份子 我必須了解你
When the team had grown to about 100 people
當團隊增長到大約有100人的時候
I realized it was taking longer to schedule my interviews
我意識到在面試上花的時間越來越多
So one day at my meeting of just my direct reports
所以有一天在我的報告會上
I said maybe I should stop interviewing
我說也許我應該停止面試
fully expecting them to jump in and say
那時我完全預計他們會打斷我說
no, your interviews are a critical part of the process
不行 你的面試是流程中很重要的一步
They applauded
然而他們都對此非常贊賞
Then they fell over themselves explaining that
然后他們轉過來解釋說
I was the bottleneck of all time
我一直都是流程中的瓶頸
I was embarrassed
我先是覺得羞愧
Then I was angry and I spent a few hours just quietly fuming
然后惱怒 我花了幾個小時的時間生悶氣
Why didn't they tell me I was a bottleneck?
他們為什么不告訴我我是瓶頸？
Why did they let me go on slowing them down?
為什么他們不阻止我拖大家的后腿？
Then I realized that if they hadn't told me
后來我明白了 如果沒人告訴我
it was my fault
那這就是我的錯
I hadn't been open enough
我還不夠開懷
told them that I wanted that feedback
沒有告訴他們 我想要他們的反饋
and I would have to change that going forward
我決定從此改變這點
When you're the leader
當你是領導
it is really hard to get good feedback and honest feedback
得到有用的真實的反饋是很難的
no many how many times you ask for it
哪怕你反復要求
One trick I've discovered is that
我發現的一個小技巧
I try to speak really openly about the things I'm bad at
是嘗試主動地談論你的某些缺點
because that gives people permission to agree with me
因為這樣會讓人愿意來認同我
which is a lot easier than pointing it out in the first place
這比直接指出我的缺點要容易許多
To take one of many possible examples
從眾多可能中舉個例子來說
when things are unresolved I can get a tad anxious
當事情沒有搞定時 我會有點焦躁
Really, when anything's unresolved
真的 只要有事情沒有搞定
I get a lot anxious
我會變得非常焦躁
I'm quite certain no one has accused me of being too calm
我敢肯定沒人會說我過于冷靜
