評論
打印
The Ticking Time Bomb
嘀嗒作響的定時炸彈
Have you ever thought or said something like this? “If he does that one more time, I am going to lose it!” Or, “If she keeps treating me that way, I am going to give her a piece of my mind!” Or, “If this happens again, I won’t be able to restrain myself!”
你曾這樣想過或說過嗎“如果他在做一次這種事情，我就會失去它”，“如果她一直那樣對我，我會給她我的真心”，抑或“如果這種事情再次發生，我會控制不住自己的”
These are examples of what I call the ticking time bomb. When I hear people say these types of things, I cringe and want to say “WARNING”. When you know in advance that you are going to retaliate if someone does or says something again, you are in danger of exploding and damaging your reputation.
這些都是所謂的定時炸彈的例子。每當我聽到有人說這類事時我會很畏懼并且想要告誡他們。如果你提前知道當有人再次說或做某些事時你會報復，你會陷入爆炸和自毀聲譽的險境中。
Consider this true story.
認真考慮下面的這個真實的故事。
Brenda was a senior sales associate in the Customer Service Department at a busy retail store. She was having difficulty with a complicated return, so she called Doug, the manager on duty, and asked for assistance.
布倫達在一個很火的零售店里做客服部相關的高級銷售，她在復雜的收益方面遇到了困難，所以打電話給值班經理道格尋求幫助。
Doug was a young, new manager who had been getting pulled in every direction all day. He asked with an exasperated tone, “Okay, Brenda, what are you having trouble with?”
道格是個年輕的剛上任不久的經理，每天都被各種事情煩擾著。他用惱怒的語氣問布倫達“好吧，布倫達，你遇到了什么麻煩?”
Brenda explained the problem and asked Doug to help her.
布倫達解釋了問題并向道格求助
Doug curtly replied, “That’s your job, Brenda. You figure it out. You have to learn to deal with this kind of situation yourself.”
道格無禮的回答道“布倫達，那是你的工作，你把它計算清楚，你要學會自己處理這種事情”
Brenda, who was already frustrated, exploded loudly in front of all the customers and her associates. “I know how to do my job, Doug! I’ve been here a lot longer than you, so don’t insult me!”
原本就很受挫的布倫達在所有顧客和同伴的面前大聲的爆發道“道格，我知道如何做好自己的工作，我來這比你久，所以不要辱罵我”
After Doug left, Brenda turned to her customer and said, “I hate it when he does that. He does it all the time. He thinks he knows everything but he doesn’t.”
在道格離開后，布倫達對顧客說道“我很討厭道格這樣做，他總是這樣子，他以為他知道所有的事情，其實不然”
The customer with the return item felt awkward, believing it was her fault for causing the scene; the other associates tried to act like they hadn’t heard the conversation; and Brenda now had a lot of explaining to do when her shift ended.
這些收益項目相關的顧客就會感到很尷尬，他們認為這種場景的發生是布倫達的錯，其他的伙伴試圖表現的像沒聽到這場談話，當布倫達輪班結束后會有很多解釋要做。
You guessed it; Brenda was a ticking time bomb. She had clearly been harboring some ill feelings toward the new manager from other encounters. When under pressure, she was unable to hold it in any longer and lost control of her emotions.
你猜對了，布倫達就是一個定時炸彈。她顯然對新上任的經理藏有惡意的情感。在高壓下她就控制不了，整個情感失控了。
Damage Assessment
傷情評估
This story is just one example of the many damaging repercussions of “losing it.” It could happen anywhere—at home, in the workplace, or even on the tennis court. My guess is we’ve all been there at one time or another.
這個故事僅是眾多“失去”的不良影響中的一例，他可能發生在任何地方---家里、工作場所、抑或網球場，我猜想這種事情我們遇到過的不止一次。
Whether it’s a rare occurrence for you, or something you struggle with regularly, today’s lesson is about helping you make different decisions when you know you are about to lose it. When you feel this way, you benefit best by “putting a lid on it.” Don’t do or say something you will regret later.
無論是否會發生在你身上，或者你經常在這些事情里掙扎，今天的內容會在你知道你要失去時幫你做出不一樣的決定。當你有這樣的感覺時，最好把它蓋上。不要做或說出將來讓你后悔的事情。
