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I’m Sorry!
對不起！道歉的藝術
Apologizing is not as simple as saying “I’m sorry.” Truly thoughtful apologies repair and rebuild relationships but thoughtless or insincere apologies may do more harm than good.
道歉不僅僅是簡單的說句“對不起”。實際上考慮周到的道歉能有利于修復和重建關系然而輕率或是不真誠的道歉可能會利大于弊。
Think of the last time you apologized for something you said or did. What words did you speak? Were they heartfelt and honest? Did your voice tone and body language send the same or a different message than your words? Were excuses and justifications mixed in with your apology?
回想一下你最后一次為某事而道歉的時候你說了或做了些什么。你說了些什么話?那些話是真心實意的嗎?你的語調和動作與你所說的話是傳達了相同還是相反的信息呢?在你的道歉中總是否參雜著各種理由和借口呢?
The way in which we apologize says a lot about our character. Do we accept full responsibly for the things we say and do or do we feel the need to explain the reason for our actions by pointing fingers? Do the words coming out of our mouths have real meaning or are we just apologizing because it’s expected of us?
道歉的方式與我們的性格有著很大的關系。我們是會為自己的所說所做承擔全部的責任呢還是會覺得有必要把理由點出來為自己的行為解釋?我們道歉是因為說出來的話里有著真實的意義呢還是覺得去道歉僅僅是因為對方的需要?
We all make mistakes. No one’s perfect. But how we rebound from those mistakes and apologize for our behavior will play a critical role in the impressions we make and the respect we have from our friends, family and co-workers. If done correctly your apology will make a lasting impression and distinguish you as someone who accepts responsibility for your actions.
人人都犯過錯，沒有人是完美的。但是我們回應錯誤和為自己行為道歉的方式將會在我們能否在親友、同事中獲得尊重和取得良好印象中起著至關重要的作用。如果處理的恰當，你的道歉將會為你贏得一個持久的好印象并且會使你作為一個能為自己行為負責的人脫穎而出。
My wife and I have four children. So you can imagine there have been numerous times when we’ve had to remind them about how to give a proper apology. Today’s tips are based upon the lessons we have taught our children over the years and I give my wife full credit for helping all of us learn how to make things right.
我和我的愛人有四個孩子，因此你能想得到有很多時候我們必須去提醒他們怎樣去給出一個正當的道歉?，F如今的秘訣都是基于這些年我們教導孩子時所得到的教訓上的，并且在對幫助大家學習怎樣去使事情變得更順利的方面，我覺得應當全部歸功于我的妻子。
Don’t make the common mistake of giving an explanation or a justification when you apologize. It will cheapen and discount your apology.
千萬別犯這種常見的錯誤，當你在道歉的時候還想著去找借口、找理由。這只會使你的道歉變得廉價。
The way to apologize is to accept responsibility for your actions and start with the obvious words, “I’m sorry.” This won’t be easy, especially if your regrettable actions were in response to someone else’s actions. It takes a strong person to accept responsibility for their actions and not justify them. You are in control of your actions and blaming others is just a lame excuse.
道歉的最好方式就是去為你之前的行為承擔責任并且以“對不起”這種明顯的措辭開始。然而這并不容易，尤其是如果你的這個抱歉舉動是用來回應別人的一些行為的話。強大的人是會為自己的行動負責而不是為它們找理由。你才是自己行為的主導者，出錯時責備別人只會是一個毫無說服力的借口而已。
