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The HP Changengine technology makes it possible to pull the process logic outside of the application. This allows customers to change the business logic without changing the application, thus dramatically speeding up how rapidly they can re-engineer their business processes. We have already introduced two software solutions based on this technology. HP AdminFlow is a software product that automates internal administrative processes. Examples include IT service request automation, automation of travel and expense reporting, and human resource management automation. Sumitomo Life Insurance has used this solution to change hundreds of processes quickly, as they prepare for industry deregulation. HP SmartContact is the integration technology that manages multiple customer contact channels, such as telephony, the Internet, fax, and electronic mail. Blue Cross of California, a major health-insurance provider, has used this approach to create an integrated "virtual" call center that has greatly improved the productivity of their customer-service representatives the satisfaction of their customers. We also have plans to offer a supply-chain solution based on HP Changengine. HP imaging technology is going to play a major role in E-business, making possible applications like electronic catalogs, remote medical diagnostics and insurance-claim processing, to name just a few.
惠普Changengine技術可在應用程序之外處理過程邏輯。這可使客戶改變業務的邏輯，而無須變更應用程序，因此大大地加快了他們重新設計其業務過程的速度。我們已推出兩項基于這一技術的軟件解決方案。惠普AdminFlow是一種可使內部管理過程自動化的軟件產品。其例子包括IT服務請求自動化、旅費報銷自動化以及人力資源管理自動化。日本的Sumitomo人壽保險公司在準備解除行業管制時，就利用這一方案迅速改變了數百項過程。惠普SmartContact是一種集成技術，可用于管理多用戶聯系通道，例如電話、互聯網、傳真以及電子郵件。加利福尼亞州的一家大型的健康保險公司“藍十字”就利用這一方式，創建了綜合的“虛擬”客服中心，極大地提高了客戶服務代表的工作效率，以及客戶的滿意率。我們還計劃推出基于惠普Changengine的供應鏈解決方案。惠普的成象技術將在電子業務中起到重要的作用，實現諸如電子編目、遠程醫療診斷以及保險索賠處理等應用程序。
