評論
打印
【視頻欣賞】
【聽力文本】
You may be right, but are you happy? Decide whether winning is more important to you than getting along.
You Will Need
Responsibility
Respect
Kindness
Step 1: Find out what it was（找出問題的根結所在，不要一副大恩人的姿態）
Find out what the offense was before apologizing, or risk making things worse by coming off as patronizing. Be willing to act responsibly and make peace.
找出自己究竟是什么地方冒犯了對方，不要盲目地道歉或者去以恩人的姿態自居。主動負起責任，讓氣氛緩和下來。
Step 2: Avoid blaming（避免責備對方）
Take responsibility. Avoid qualifying reservations for the apology, which usually begin with “but” and end with a transfer of blame.
負起責任。不要為自己的道歉找借口，避免以道歉的口吻開始，結果還是轉移到責備對方。
Step 3: Express regret（表達自己內心的后悔）
Express regret with genuine shame and offer to change. Relationships rely upon honorable behavior, and nonverbal cues that imply it’s the other person’s fault undermine peace.
真誠地表達自己的歉意，并決定要改正。牢固的關系是建立在誠信的基礎上的。可以默默地提示對方的失誤。
Step 4: Face them（面對面地說清楚，不要通過電話）
Face each other when apologizing instead of doing it over the phone, or in an e-mail or text. Show some class and respect their feelings.
道歉的時候最好面對面，不要通過電話，或者是郵件，信件等。尊重對方的感情。
Any resistance to apologize shouldn’t come from a misguided need to control the partner or to avoid losing ground. Heal the conflict instead of prolonging it.
道歉并不是為了控制對方或者保護自己的領地。你的出發點是結束彼此的沖突，而不是延長。
Step 5: Listen to them（聽對方將自己的話說完）
Let the other person speak and hear them out, in case their viewpoint has been completely misunderstood. Assure them that no disagreement can change the security of the relationship.
讓對方將話說完，仔細聽著，以免誤解。讓對方明白任何的分歧都不會影響彼此的友誼。
If you can’t bring yourself to admit you’re wrong, try to agree to disagree.
如果你不能承認自己是錯的，那么就試著讓對方接受你的不同意。
Step 6: Soothe the situation（緩和雙方緊張的氣氛）
Soothe the situation with an activity to leave the disagreement behind. Buy them flowers or a small trinket as a peace offering, and move on.
將分歧拋在一邊，這樣可以緩和矛盾。送給對方一個小禮物。
In the 1970 film Love Story, the protagonist concludes with the famous line: “Love means never having to say you’re sorry.”
