Dialogue Script 5 對話原文 5

Sam: I need to have a package tracked.
Rep 2: Certainly. Your tracking number, please?
Sam: It's three two nine four six seven one eight.
Rep 2: Let's see...it was sent to three-three-seven Cedar Street, but there is no such address in Carrollton, Mississippi.
Sam: What are you talking about? I sent it to Carlton, Minnesota!
Rep 2: Our file shows it as being addressed to Carlton, MS.
Sam: Yeah, so?
Rep 2: MS is the abbreviation for Mississippi. MN is Minnesota.
Sam: (to himself) Smart move, Sam! But what about the zip code? That should be right.
Rep 2: Hmm...the zip code is correct. We'll make sure it gets to the right address.
Sam: I won't have to pay again, will I?
Rep 2: No, since you had the correct zip code, we'll be responsible. Just use the right abbreviation next time!

講解：

1. 對話中Sam給客服中心打電話，查詢包裹到底出了什么問題。have a package tracked，查一件包裹。那么have something done表示“讓某人做某事”，而不是自己親自去做。雖然Sam自己打電話去查詢，但是查詢這個過程還是要由工作人員來完成。我們再舉個例子，I need to have my hair cut. 我得去理發了。

2. 客服人員需要知道Sam的貨件追蹤號碼，也就是印在單據副本上的那個號碼。Sam告訴了她。客服員查到郵件是送往西德街三三七號，但是密西西比州的卡羅爾頓根本沒有這個地址。Sam一聽就知道不對了，What are you talking about? 你在說什么啊？這句話看似簡單，但實際上有“你在講什么東西，根本是胡說八道”的意味在里面，句尾的語調下沉，表示不認同對方說的話。

3. 當然，裝傻的時候，這句話也能用上。例如，---I saw you out dancing with some guy last night. ---What are you talking about? I was home all night! ---我昨天晚上在外面看見你跟一個男人跳舞。---你在說什么啊？我整晚都在家里！Sam又強調了一遍他是要送去明尼蘇達州的卡爾頓，但是客服人員告訴他，檔案顯示的送件地址是MS的卡爾頓。

4. Sam還不服氣，他說Yeah, so? 是呀，然后呢？客服人員又告訴他，MS is the abbreviation for Mississippi. MN is Minnesota. MS是密西西比州的縮寫，而MN才是明尼蘇達州的縮寫。原來Sam是把州名的縮寫弄錯了。所以他暗地里罵自己，Smart move, Sam! 干得好啊，Sam! 這里是一個反語，因為Sam自作聰明把州名的縮寫弄錯了，所以他在這里暗罵自己愚蠢。

5. 但是Sam還是不死心，又問郵政編碼應該是對的吧，郵政編碼就是zip code，美國的郵政編碼是由五個數字組成，前三個數字代表所居住的州，市，后兩位數字代表郵區。幸好Sam沒有寫錯郵政編碼，客服人員承諾一定會送到正確地址去。

6. Sam還要確認自己不用再付一次錢，客服人員告訴他，因為他寫的郵政編碼是正確的，所以這次是由快遞公司負責，不用再付費了，她還提醒Sam，下次一定要用正確的州名縮寫，免得引起不必要的麻煩。

Dialogue Script 6 對話原文 6

Jenny: Hi, Sam! You get everything straightened out with the Star Wars figures?
Sam: Yeah. She was kind of pissed about the delay, but they got there.
Jenny: So what are you sending now?
Sam: I just sold my grandmother's china to someone.
Jenny: Dot't you think you should put in more padding?
Sam: Oh, don't be so uptight. It'll be fine.

講解：

1. 對話中Sam又要去郵快遞了，這次他在eBay上把奶奶的瓷器給賣掉了。Jenny很關心地問他，《星球大戰》玩偶的事情已經解決了嗎？You get everything straightened out with the Star Wars figures? 這里get everything straightened out 表示“把一切搞定”，比如，---Why is Brian so mad at you? ---It's nothing but a big misunderstanding. I'll talk to him and get it straightened out. ---為什么Brian這么生你的氣？---都是誤會，我會跟他談談，把事情弄清楚。

2. 類似的詞組還有get something straight，這里的straight 是作為副詞，意思是“直率地，有話直說地”，也就是當對方說話拐彎抹角，避重就輕的時候，就可以直接跟他說 Let me get this straight，還是讓我來把話說清楚吧。Lily已經收到了玩偶，但是她對東西晚到的事情很生氣，be pissed about something，表示“對…生氣，不爽”，pissed 這里是指“反感的，厭惡的”，比如，---What's with Nancy? ---Beats me. She's pissed about something and won't talk to anyone. ---Nancy怎么了？---我也不知道。不知道因為什么她就生氣了，而且不跟任何人說。

3. 另一個相似的用法就是pissed off，比如說有人給你惹毛了，你就可以說，He really pissed me off. 或者I was pissed off by him. 盡管是晚到了，但無論如何還是到了。那么這次Sam又要寄什么呢？他要把奶奶的瓷器賣給別人。Jenny提醒他應該在箱子里多放一些填料，因為瓷器是非常容易碎的。padding的意思是“填料，襯墊”。但是Sam卻認為不用那么緊張，沒有那個必要，don't be so uptight.當中的uptight在口語中表示“緊張的，著急的”。

Dialogue Script 7 對話原文 7

Sam: I've got a package for ground shipping I'd like to have picked up tomorrow.
Rep 4: OK, I need your address.
Sam: Twelve oh-nine Marina Drive.
Rep 4: Do you have an account with us?
Sam: No, this is a one-time pickup.
Rep 4: I see. Will you be paying in cash, then?
Sam: Yeah, I guess. What time can you pick it up?
Rep 4: Our driver will be there at 9:30 A.M.
（in the afternoon）
Jenny: So you had some shipping problems, huh?
Sam: Yeah, the guy said two of the plates broke in transit.
Jenny: So what are you going to do?
Sam: I'm trying to get UPS to pay, but I didn't insure it. I don't know about this eBay stuff. It's been a big headache.

講解：

1. 對話中Sam在電話中辦理了郵寄的業務。他說，我有一個小包裹要走陸運，希望明天來取件。ground shipping 是指小型包裹運送服務，收送范圍是美國，加拿大，波多黎各以及墨西哥大陸地區，提供經濟的陸上運送服務，一至五天能送達目的地。

2. 營業員又問Sam有沒有他們的賬戶，Sam回答說沒有，因為他就寄這一次而已。這里的account指“賬戶”，只要擁有UPS的賬號，就會擁有更多的電子加值業務，包括線上預約快遞，建立通訊錄，查閱快遞紀錄等等。

3. 這里pick up是指取件，而one-time pickup 指的是沒有和快遞公司長期合作，只交易一次的客戶。所以Sam只能用現金付賬了，pay in cash。快遞公司的司機會在早上9點鐘到達。可是到了下午，Jenny發現Sam還是在為運貨的事情發愁，So you had some shipping problems, huh? “huh”是一個感嘆詞，相當于漢語的“是不是，嗯”，表示輕蔑，厭惡，疑問等語氣，對話中的huh就表示疑問的語氣。來給大家舉個表示“輕蔑”語氣的例子，You think you know the answer, huh? 你以為你知道答案嗎，嗯？原來Sam寄出的瓷器在運輸途中打碎了兩個，當初真應該聽Jenny的話多塞一些襯墊在里面，也就是padding，這樣盤子也許就不會打碎了。in transit 表示“在運輸的途中”。

4. 那Sam該怎么辦呢？他想讓UPS賠錢，可是他又沒有替這些瓷器買保險，人家當然不會賠了。Sam真的不知道該不該繼續在eBay上賣東西了，麻煩的要命。這里的I don't know about something，表示“我不確定該不該做某事”，這個句型用在當你對眼前的事物還不太熟悉，甚至還沒有進入狀態，就被要求參與其中，而且這件事也許會很危險，也許會有很多的麻煩事發生，所以你不太愿意去做的時候。來舉個例子，---Another rough day in class, huh? ---Yeah. I don't know about this grad school thing. Maybe it's just not for me. ---今天又是很難過的一天，是吧。---是啊，我不太確定讀研究生到底對不對，也許并不適合我。類似的句型還有I'm not sure about something。

5. It's been a big headache. 就表示“某事很難辦到，很讓人頭疼”。而someone is a headache，就表示“某人很難對付，讓人頭疼”了。