商務口語筆記之電話技巧(8):協商(1)產品差異
時間:2007-11-9 0:38:37 作者:alex
鍙彲鑻辮-騫磋交浜虹殑鑻辮鍚璁粌騫沖彴
協商(1)產品差異
Frank:What separates your product from the competition?
你們的產品與同類產品有何不同?
Lora:Our product features inventory tracking software,which continuously updates and tracks your inventory on a real-time basis.
我們的產品在跟蹤庫存的軟件方面很有特色,它能不間斷地,實時地更新并跟蹤庫存信息.
Frank:Is the software user-friendly?
軟件使用起來方便嗎?
Lora:Yes it is very easy to use and each system installation comes with a 3-day employee training seminar.
方便.使用非常簡單,對于每個新安裝的系統都配有三天的員工培訓.
Frank:Is this training part of the package or will it cost extra?
培訓費是已經算在整套產品價格里了,還是要另外收費?
Lora:Our quoted price includes the software system ,installation,3 day training seminar and ongoing troubleshooting.There are no hidden costs.
我們報價包括軟件系統,安裝,三天的培訓以及日后的故障維修.沒有隱藏的費用.
