酒店英語:Settlingcomplaints處理投訴

Key Sentences（重點句子）

128．Can you change the room for me？ It's too noisy．

能給我換個房間嗎？這兒太吵了。

129．My wife was woken up several times by the noise the baggage elevator made．

我妻子被運送行李的電梯發出的嘈雜聲弄醒了幾次。

130．She said it was too much for her．

她說這使她難以忍受。

131．I'm awfully sorry，sir．

非常對不起，先生。

132．I do apologize．

我向您道歉。

133．No problem，sir．

沒問題，先生。

134．We'll manage it，but we don't have any spare room today．

我們會盡力辦到，但是今天我們沒有空余房間。

135．Could you wait till tomorrow？

等到明天好嗎？

136．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．

我希望明天晚上我們能呆在一套安靜的房間里睡個好覺。

137．And if there is anything more you need， please let us know．

如果還需要別的什么東西，請告訴我們。

138．The light in this room is too dim．

這房間里的燈光太暗了。

139．Please get me a brighter one．

請給我換個亮的。

140．Certainly，sir．I'll be back right away．

好的，先生，我馬上就回來。

141．The room is too cold for me．I feel rather cold when I sleep．

這房間太冷了，我睡覺時感到很冷。

Dialogue A

A guest（B） wants to change a room．He goes to the assistant manager（A）

A：Good morning，sir．What can I do for you？

B：I'm Bell．I'm in Room 908．Can you change the room for me？It's too noisy．My wife was woken up several times by the noise the baggage elevator made．She said it was too much for her．

A：I'm awfully sorry，sir．I do apologize．Room 908 is at the end of the corridor．It's possible that the noise is heard early in the morning when all is quiet．

B：Anyhow，I'd like to change our room．

A：No problem，sir．We'll manage it，but we don't have any spare room today．Could you wait till tomorrow？The American People-to-people Education Delegation will be leaving tomorrow morning．There'll be some rooms for you to choose from．

B：All right．I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep．

A：Be sure．I'll make a note of that．Everything will be taken care of．And if there is anything more you need，please let us know．

Dialogue B

A：Good evening，ma'am．Did you ring for service？What can I do for you？

B：Yes．The light in this room is too dim．Please get me a brighter one．

A：Certainly，sir．I'll be back right away…Do you mind if I move your things？

B：Oh，no．Go ahead．

A：Thank you…How is the light now？

B：It's much better now．Thank you．

A：You're welcome．And if you need any other things，please let us know．

B：Ah，yes，the room is too cold for me．I feel rather cold when I sleep．Can you turn off the air-conditioning？

A：（Checks）The air-conditioning is already off，ma'am．

B：Maybe I'm getting a cold．

A：Would you like an extra blanket？

B：OK．And would you please get me some hot water，too？I think I need to take some medicine．

A： Certainly，ma'am．I'll be right back…here is a blanket，and hot water for you．Anything else？

B：No，thanks．

A：Good night，ma，am．

Words and Expressions

elevator n．電梯

corridor n．走廊，回廊

delegation n．代表團

extra a．額外的，外加的

blanket n．羊毛毯，毯子，毛氈