評論
打印
It's a good idea to let the customer know why there's been a problem—[qh]
告知客戶為什么會有問題是個不錯的想法—[qh]
it shows you are prepared to be honest, and you might win a bit of sympathy.[qh]
這表明你很誠實，你或許能贏得一點同情。[qh]
They realise that things don't always go right for the supplier either. But the most satisfactory thing to do is to offer a refund.[qh]
他們意識到供應方也不可能事事順利。但最令人滿意的做法是退款。[qh]
Then, of course, they are more likely to deal with you again when they need a replacement.[qh]
當他們需要替補時，他們當然更有可能再次找你做生意。[qh]
n. 同情，同情心，同感，贊同，慰問
