A: Hello,Mr Kowalski?
您好,Kowalski先生?
B: I'm here, hello.
你好,我聽著呢。
A: Which city are you staying in right now? And the name of your hotel?
您目前停留在哪個城市?還有您入住的酒店的名稱是什么?
B: I'm in Beijing, at the Westin Hotel.
我現在在北京,入住Westin酒店。
A: Do you have your passport with you? Or do you by any chance know the number?
您帶著您的護照嗎?或者您正巧知道您的護照號碼是多少?
B: I don't have it to hand,but I know the number. It's 162114699. Can you do anything, like stop the card for example?
我沒有帶在身邊,但我知道號碼。號碼是162114699。你們能夠做什么嗎,比如停了這張卡?
A: Let me repeat that back to you: 162114699. That's just what I've done, Mr Kowalski, I've stopped your card temporarily.
讓我給您重復一遍:162114699。這正是我剛剛辦完的事,Kowalski 先生,我已經暫時停止您的信用卡。
B: But, what do I do if I need cash?
但是,如果我需要現金的話,該怎么辦哪?
A: You can go to any branch of IBJ and request the Emergency Assistance Service. Everything will be taken care of, there's no need to worry.
您可以到任何一家IBJ銀行的分支機構來,并要求緊急援助服務。一切事情都會處理好的,沒有必要擔心。
B: Thank you so much. I'll find the nearest branch and come in tomorrow. Thanks again for all of your help.
非常感謝。我會找個最近的網點,明天就去。再次感謝你們所有的幫助。