1.“settle an account”在這里相當于“settle a bill”，表示“付清賬單，結賬”的意思。[qh]
2.“right away”表示“立刻，馬上”的意思，相當于“at once，right off，immediately”等。例如：I'll phone him right away．（我馬上就給他打電話。）I could tell right off that something was wrong.（我馬上就能斷定出了問題。）If necessary I can come at once.（如果有必要，我馬上就可以來。）[qh]
3.“mini-bar”指賓館客房里的“小冰柜，小冰箱”，貯有酒和飲料等，供客人自取，所產生的費用一般在結賬退房時支付。[qh]
4.在對某人就某事表示歉意時，可以簡短地說一句“Sorry about that.”這句話在實際口語交流中使用頻率非常高。[qh]

為顧客結賬退房時的注意事項[qh]

當準備為顧客結賬退房時．要特別注意以下事項：[qh]
① Check if the guest has paid a reservation deposit.If he/she has, take the amount of his/her deposit out of the bill.[qh]
檢查核對顧客在預訂的時候是否交了押金。如果交了，則要把押金從賬單中扣除。[qh]
② Check with the guest if he/she is entitled to any kind of discount or complementary rate. If he/she is, make the necessary deduction.[qh]
檢查核對顧客是否享有某些折扣或補助。如果享有，就必須減免相關費用。[qh]
③ Remind the guest to return his/her room key to the reception before he/she leaves the hotel．[qh]
提醒顧客離開飯店前要把房間鑰匙交還到接待處。[qh]
④If the guest settles his/her account by traveler's check, make sure that he/she countersigns the check in front of you.Then compare the two signatures carefully. Do not accept checks that have already been countersigned.如果客人用旅行支票結賬，一定要確保他／她當面簽字。隨后仔細比較兩個簽名。不要接收已經簽字的支票。[qh]
⑤When the guest wants to pay his/her bill by credit card, the cashier should always follow the procedure below:[qh]
如果顧客想用信用卡結賬，結賬員應當遵循以下程序：[qh]
(1)核對信用卡是否有效。[qh]
(2)核查顧客的卡號是否出現在最近的無效卡號通知單中。[qh]
(3)在銷售憑單上蓋章，然后寫上交易金額和日期。[qh]
(4)請持卡人在指定的地方簽名，然后和卡背面的簽名進行比較。[qh]