評(píng)論
打印
Please accept my apology on behalf of the hotel.
我代表飯店向您道歉。
I'm awfully sorry, sir.
非常對(duì)不起，先生。
I'll attend to it at once.
我立刻解決這個(gè)問(wèn)題。
I'll speak to the manager and he'll see to it.
我會(huì)跟經(jīng)理講的，他會(huì)處理這件事情的。
It's against our regulations.
這違反了我們的規(guī)定。
I'll manage to solve the problems at once.
裁會(huì)想辦法馬上解決問(wèn)題的。
We'll look into the matter immediately.
我們會(huì)馬上調(diào)查這件事情。
Please calm down, and I'll try to help you.
請(qǐng)別激動(dòng)，我盡量幫您。
You can see, we are terribly understaffed.
您看到了，我們?nèi)耸植蛔恪?/div>
I'm afraid you have misunderstood what the waitress said.
恐怕您誤會(huì)了服務(wù)員的意思。
I'm afraid that the waiter didn't mean to be rude to you.
恐怕服務(wù)員不是故意對(duì)您無(wú)禮的。
Handling Complaints
處理投訴
Good afternoon. Is there anything I can do for you?
下午好。有什么事情需要我?guī)兔幔?/div>
I'm unhappy with your restaurant service. I was badly treated by a rude waiter.
我對(duì)這里的餐廳服務(wù)非常不滿意。你們有一個(gè)服務(wù)員對(duì)我很粗魯無(wú)禮。
I'm terribly sorry about this. Thank you for bringing the matter to our attention. I will contact the Food and Beverage manager immediately. I'm sure he'll deal with it.
對(duì)此我非常抱歉。非常感謝您提出并讓我們注意到這個(gè)問(wèn)題，我馬上聯(lián)系餐飲部經(jīng)理。我確定他會(huì)處理此事的。
Yes, please do.
好的，請(qǐng)務(wù)必要這么做。
May I have your name and room number, please?
能告訴我您的姓名和房間號(hào)碼嗎？
White, Room 1256.
懷特，1256房間。
Please accept my apology on behalf of the hotel. Our Food and Beverage manager will be contacting you.Please be assured that he will look into the matter.
請(qǐng)您接受我代表飯店向您道歉。我們的餐飲部經(jīng)理會(huì)聯(lián)系您的。請(qǐng)放心他會(huì)調(diào)查這件事情的。
I'll be waiting for his call. I don't like to be treated poorly.
我等他電話。我不喜歡被別人粗魯?shù)貙?duì)待。
Certainly, sir. We totally understand.
當(dāng)然是的，先生。我們完全理解。
| 重點(diǎn)單詞 | 查看全部解釋 | |||
| solve | [sɔlv] |
想一想再看 v. 解決，解答 |
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| assured | [ə'ʃuəd] |
想一想再看 adj. 確實(shí)的，保障的，有自信的 動(dòng)詞assure的過(guò) |
||
| unhappy | [ʌn'hæpi] |
想一想再看 adj. 不快樂(lè)的，不高興的 |
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| apology | [ə'pɔlədʒi] |
想一想再看 n. 道歉；勉強(qiáng)的替代物 |
聯(lián)想記憶 | |
| rude | [ru:d] |
想一想再看 adj. 粗魯?shù)?，無(wú)禮的 |
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| understand | [.ʌndə'stænd] |
想一想再看 vt. 理解，懂，聽(tīng)說(shuō)，獲悉，將 ... 理解為，認(rèn)為< |
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| misunderstood | [,misʌndə'stud] |
想一想再看 adj. 被誤解的 v. 誤解，誤會(huì)（misunders |
聯(lián)想記憶 |
