Unit 3 Greeting the Guests餐廳迎客服務

經典對話

H=Hostess 女領臺 G=Guest 顧客

H：Good evening, sir. Welcome to Amazon Restaurant. How many persons, please?

晚上好，先生。歡迎光臨亞馬遜餐廳。請問有幾位呢？

G：A table for two, please.

兩位。

H：Certainly, sir. How about the table by the window? You may enjoy the beautiful sea-view outside.

好的，先生。那張靠窗的桌子怎樣？您可以欣賞到外邊的海景。

G：Fine, thanks.

好的，謝謝。

H：This way, please.

這邊請。

常用句型百寶箱

1. 迎賓入席基本應對

1) How many persons, please?

請問有幾位呢？

2) Where would you prefer to sit?

您喜歡坐在哪里？

3) I’ll show you to y our table.

我來為您領位。

4) This way, please.

這邊請。

5) Is this table fine? /How about this table?

這張臺如何？

6) A waiter/waitress will come soon to take your order.

服務員很快會來為您寫菜單。

7) Do you have a meal voucher/ breakfast voucher?

您有餐券/早餐券嗎？

2. 迎接有預訂的客人

1) Do you have a reservation?

請問您有預訂嗎？

2) May I have your name ,please?

請問您貴姓？

3) We are expecting you.

我們正恭候您的光臨。

4) I’m afraid the table you reserved is not ready yet.

恐怕您預訂的餐位還沒有準備好。

5) I’m afraid that we let another guest sit at your table since you did not arrive at the reserved time.

因為您沒有按照預訂的時間來，所以我們將座位安排給另外一位客人了。

6) Would you mind waiting until it is free or would you prefer another table?

您介意等會兒嗎？或者您去另外一桌好嗎？

3. 請客人稍后

1) We can seat you very soon.

我們很快就會安排您入座。

2) It may take about 15 minutes.

可能需要 15 分鐘才有空位。

3) Could you wait for another 5 minutes, please?

您再等 5 分鐘好嗎？

4) Could you wait in line until a table is free, please?

請您排隊等空位好嗎？

5) I’m sorry to have kept you waiting.

很抱歉讓您久等了。

6) I’m afraid this table is reserved for 7 p.m..

恐怕這張餐臺有人已經預訂了，7 點就來。

4. 餐廳安排

1) I’m afraid we can’t seat you at the same table.

恐怕沒辦法讓您們坐同一桌。

2) Would you mind sitting separately?

您們是否介意分開坐？

3) Would you like a high chair for your child?

要不要給您的孩子拿一張高椅呢？

4) I’m afraid that table is reserved, sir.

恐怕那張桌子已經有人預訂了，先生。

5) Would you mind sharing a table?

您介意和別人同桌嗎？

6) Some other guests wish to join this table.

別的客人想跟您共享這張桌子。

7) Would you mind moving over a little?

您介意移過去一點嗎？

8) Another guest wishes to sit at the counter. Could you move down one seat, please?

另外一位客人想坐在柜臺邊。您可以挪過去一點兒嗎？

9) Excuse me, sir, but may I pass?

抱歉，先生，我可以從這兒過去嗎？

10) Could you move your chair closer to the table ,please?

您可以把椅子拉近桌子一些嗎？