Chapter 3 Food & Beverage餐飲服務

Unit 2 Table Reservation 餐廳預訂服務

經典對話

C=Reservation Clerk 餐廳預訂員 G=Guest 顧客

C：Good afternoon. Flower Restaurant. May I help you?

下午好，百花酒樓。能為您效勞嗎？

G：I’d like to reserve a table for the dinner on Valentine’s Day, please.

我想預訂情人節晚上的餐位。

C：Certainly, sir. For how many people, please?

好的，先生。請問有幾位？

G：Two, my wife and I.

兩位，我和我太太。

C：At what time can we expect you, sir?

請問二位幾點光臨呢？

G：Around 8:00 p.m.

大概在晚上 8 點。

C：I see. Would you like a table in the main restaurant or in a private room, sir?

我明白了。您想訂在大廳還是在包房呢？

G：a private room, please.

包房吧。

C：Certainly, sir. We have Rose Hall reserved for you, will that be fine ? May I have your name and telephone number, please?

好的，先生。我們為您預訂玫瑰廳，好嗎？能告訴我您的姓名和電話號碼嗎？

G：Sure, it’s Ramsay, and my cell phone number is 13789014598.

當然可以。我叫拉姆齊，手機是 13789014598.

C：Mr. Ramsay,13789014598…thank you. By the way, we can only keep your room till 9:00 p.m., since that will be the peak season.

拉姆齊先生，13789014598„„謝謝您。順便說一下，您預訂的包房只能保留到晚上 9 點，因為那段時間是高峰期。

G：OK, I see.

好的，我知道了。

C：I’d like to confirm your reservation: Rose Hall for Mr. Ramsay on Valentine’s Day; arrivaltime ,around 8 p.m.; cell phone number ,13789014598. Is that correct?

我想跟您確認一下您的預訂：拉姆齊先生預訂情人節晚上的玫瑰廳，到達時間大約是 8 點，手機是 13789014598.對嗎？

G：.Exactly, thank you.

完全正確，謝謝。

C：We look forward to serving you, Mr. Ramsay. Thanks for calling.

我們恭候您的光臨，拉姆齊先生。謝謝您的電話。

常用句型百寶箱

1. 查看是否可以接受預訂

1) Just a moment, please. I’ll check the availability for you.

請稍后，我來為您查查是否有空位。

2) Let me check if we have any vacancy.

讓我來檢查一下是否有空位。

3) I’m afraid we’re fully booked for that time .

恐怕那個時間的餐位已經訂滿了。

4) Would you like to make a reservation at another time?

您是否換個時間呢？

5) Is it possible for you to change the time?

您是否換個時間呢？

6) I’m afraid we’re fully booked for that time .

恐怕哪個時間的餐位已經訂滿了。

7) It’s the busy season/hot season/peak season, you know.

您知道，那是在高峰期。

8) We hope we’ll have another opportunity to serve you.

我們期待下次能為您效勞。

2. 個人預訂

1) What time would that be?

是訂在什么時候呢？

2) For how many people?

有多少人呢？

3) At what time can we expect you?

您幾點光臨呢？

4) Would you like a table in the hall or in a private room?

您是喜歡大廳的餐臺，還是包間呢？

5) May I have your name and telephone number, please?

能告訴我您的姓名和電話號碼嗎？

6) We can only keep your table/room till …

我們只能保留您的餐位/包間到„„

7) A deposit of US$20 is required to secure your booking.

為了確保您的預訂，您需要交 20 美金的押金。

3. 宴會預訂

1) How many tables shall I arrange?

請問我們應該安排多少張臺呢？

2) How much would you like to spend for each table?

請問每張臺的費用標準是多少？

3) What drinks would you like?

請問您要什么樣的酒水？

4) What kinds of fruit/dessert would you like?

您想要些什么水果/甜品呢？

5) We’ll get everything ready in advance.

我們會準備好一切。

6) How would you like us to arrange the tables?

您喜歡我們怎樣擺桌子？