Unit 5 Service During the Meal 上菜服務與席間服務

經典對話

W=Waitress 女服務員 G=Guest 顧客
W：Your steak , salad and red wine, sir. Please enjoy.
先生，這是您的牛扒、沙拉和紅酒。請慢用。
W：Excuse me, may I take your plate?
打攪了，我可以把碟子收起來嗎？
G：Sure, go ahead.
好的，請便吧。
W：May I show you the dessert menu?
您要看看甜點菜單嗎？
G：OK.
好的。
W：Here you are.
您看看。
G：I’d like to have a chocolate pudding.
我想要一份巧克力布丁。
W：Your chocolate pudding, sir. Shall I bring your coffee now, or later?
先生，這是您的巧克力布丁。我是現在為您上咖啡，還是遲些上？
G：Later, thank you.
遲些上吧。
G：May I have the bill? And the coffee , please.
把賬單給我好嗎？還有咖啡，謝謝。
W：Certainly ,sir.（After a while） Here is your coffee. How is everything?
好的，先生。(過了一會兒)這是您的咖啡。您一切還滿意嗎？
G：Fine , thank you.
很好，謝謝。

常用句型百寶箱

1. 服務常用語
1) This is very hot. Please be careful.
這道菜很燙，請小心。
2) May I move this plate to the side?
我可以把碟子移到一邊去嗎？
3) May I serve it to you now?
我現在可以上菜了嗎？
4) This food is best eaten while hot.
這種食物最好趁熱吃。
5) Would you like your rice/coffee/… now or later?
是現在為您上米飯/咖啡/„„，還是遲些？
6) The Chinese way is to serve the food first and then the soup; if you like , we’ll bring you the
soup first.
按中國的方式，是先上菜再上湯；如果您喜歡，我們可以先上湯再上菜。
7) Shall I serve it now, or after your dinner?
我是現在給您上，還是在您餐后上？
8) Would you like some dessert?
您要來點甜品嗎？
9) Would you like any appetizers with your drinks?
您要不要來點開胃菜下酒？
10) Here is our hot towel.
這是您的熱毛巾。
11) Your meal will be ready soon.
您點的菜很快就好。
12) Would like an aperitif with your meal?
您要來點佐餐酒嗎？
13) Shall I bring some garlic and ginger?
要我拿些姜蒜來嗎？
14) Shall I change this plate with a small one?
我把這個換乘一個小碟子，好嗎？
15) May I have one more spoon/glass/bowl/…?
我能多要個勺子/杯子/碗/„„嗎？
16) May I have some toothpicks?
我能要些牙簽嗎？
17) How is your meal? / How is everything? / Is everything to your satisfaction?
您吃得還滿意嗎？
18) May I take your plate?
我可以撤掉這個碟子嗎、
19) May I clear the table for you?
我可以為您收拾桌子嗎？
20) Will there anything else?
您還要點什么別的嗎、
21) I’m afraid wee don’t accept traveler’s checks.
恐怕我們不收旅行支票。
22) I’m afraid we don’t accept tips. It’s against our regulations. Thank you all the same.
恐怕我們不能收小費，這是違反規定的。還是一樣謝謝您。
23) One bill, or separate bill?
是合單 還是分開付賬呢？
24) Can I change one dish?
我能不能換個菜？
25) Can I cancel it?
我能把它取消嗎？

2. 投訴及處理
1) How much longer shall I wait for my xx?
我點 xx 得等多久啊？
2) I ordered a Spaghetti, but got a Macaroni !
我點了一份意大利粉，結果上的是通心粉。
3) I didn’t order this fish.
我沒有點這道魚。
4) This is taking too long.
我們等得太久了。
5) My meal hasn’t come yet. Why is it taking so long?
我的菜還沒上來。怎么要等這么久呢？
6) The meat is too tough.
這份肉太硬。
7) The chicken was overdone. It was as tough as leather.
這雞肉太硬，搖起來像啃皮革。
8) This glass/bowl/plate is cracked.
這個杯子/碗/碟子有裂縫。
9) I’m terribly sorry, is there anything I can do?
太抱歉了，我能做點什么嗎？
10) I seem to have brought the wrong dish.
我好像上錯了一道菜。
11) I’ll get you another one.
我為您重上一個。
12) It’s complimentary. / That would be on the house.
這是免費送的。
13) It is free of charge.
這是不收費的。
14) Please accept our apology.
請接受我們的道歉。