
值班經(jīng)理:Good evening,sir. May I help?
晚上好,先生!有什么可以幫您的?
客人:I'd like to make a complaint about your restaurant service. The waiter was very rude.
我要投訴你們的餐廳服務(wù).侍者態(tài)度很粗魯.
值班經(jīng)理:Please accept my apology on behalf of the hotel. I'll contact his manager right away.
我代表飯店向您致歉,請(qǐng)您接受.我會(huì)馬上聯(lián)系他的經(jīng)理.
客人:Yes,please do.
是的.
值班經(jīng)理:He will look into the matter very soon.
他會(huì)馬上查這件事兒的.
客人:All right.
好的.