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第二部分、接電話的開場白： 拿起話筒的時候，可先用"Hello." "Good morning." "Good afternoon. "等問候對方，并報上自己的公司名、部門名、姓名等，如此可予人態度親切的感覺。
(1) 早安。這里是正泰貿易公司。我能效勞嗎？ Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安。這里是大安商業銀行。我能為您效勞嗎？ Good afternoon. This is Dan An Commercial Bank. What can I do for you?
(3) 先鋒電子。我是吳瑪莉。 Pioneer Electronics. This is Mary Wu speaking.
(4) 喂。海外營業部。我是王大明。 Hello. Overseas Sales Department. Taming Wang speaking.
(5) 喂。這里是王公館。 Hello. This is the Wang residence.
(6) 午安。我是王大明。 Good afternoon. Taming Wang speaking.
(7) 我是楊文凱，請講。 Wenkai Yang. Speaking.
