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Now,let's consider two types of mistake that can occur when a manager actually starts to set up a duplicate system to replicate a successful process.
現在，讓我們考慮在管理者開始建立一個系統副本復制一個成功的過程時會發生的兩種錯誤。
Firstly,perhaps he forgets that he was just trying to copy another process, and starts trying to improveon it.
首先，也許他會忘記自己在試圖復制另一個過程，并開始努力改進它。
Another mistake is trying to use the best parts of various different systems, in the hope of creating the perfect combination.
另一個錯誤是從不同的系統中擇取最好的部分，希望創造出完美的組合。
Unfortunately,attempts like these usually turn out to be misguided and lead to problems.
不幸的是，這些嘗試一般都會誤入歧途，最終導致問題的產生。
Why?Well, for various reasons. Perhaps there weren't really any advantages after all,
為什么？因為各種原因。也許終究這里面沒有任何優勢，
because the information wasn't accurate or perhaps the business settings weren't really comparable.
因為信息不精確或者也許是商業情景不匹配。
More typically,the advantages are real enough, but there are also disadvantages that have been overlooked.
更典型的是，優點顯而易見，但是缺點也容易被忽視。
For example,the modifications might compromise safety in some way.
例如，在某些方面這些改動可能犧牲安全因素。
So,what's the solution?
那么，解決辦法是什么？
Well,I don't intend to suggest that it's easy to get things right the second time... it's not.
我不打算建議說第二次容易把事情做好……并不是這樣。
But the underlying problem has more to do with attitudes than the actual difficulty of the task,and there are ways of getting it right.
但是這些潛在問題更多的是與態度有關，而不是任務本身的實際難度。我們有辦法把事情做好。
These involve adjusting attitudes,first of all...being more realistic and cautious really.
這需要調整態度，首先要更實際、謹慎。
Secondly,they involve exerting strict controls on the organisational and operational systems.
其次需要在組織和操作系統上施加嚴格的控制。
And this in turn means copying the original as closely as possible.
這意味著盡可能貼切地復制原始系統。
Not merely duplicating the physical characteristics of the factory, but also duplicating the skills thatthe original employees had.
不僅僅復制工廠的外在特征，而且復制原來雇員的技術。
Reliance on a template like this offers the huge advantage of built-in consistency.
依賴于這樣的模版可以產生內部一致的巨大優勢。
