評論
打印
A. Talk time
A. 對話時間
Making and responding to complaints
提出和回應投訴
I want to complain about this DVD.
我對這張 DVD 有意見。
What's the problem? /What's the matter?
有什么問題？ /怎么了？
There's a hole in the middle.
中間有一個洞。
I'm sorry to hear that.
我很遺憾聽到這個消息。
A1. Read the conversation below and practice it in pairs.
A1. 閱讀下面的對話并結伴練習。
Ellen: Excuse me. I want to make a complaint about these dog biscuits.
Ellen：打擾一下，針對這些狗餅干我要投訴。
Manager: What's the problem?
經理：有什么問題？
Ellen: When I opened the box, I found that many of them were bad. Look!
Ellen：我打開盒子時，發現它們中許多是壞的，你看！
Manager: Oh, I'm very sorry about that. I'll take care of it right away. Can you show me your receipt?
經理：哦，我對此深感抱歉，我會妥善處理的。你能讓我看看你的（購物）單據嗎？
Ellen: Yes. Here it is.
Ellen：可以，這就是。
Manager: Thanks. Now if you can wait, I'll be back in a moment.
經理：謝謝?，F在如果你能稍候一下，我會馬上回來的。
