Conversation 3
　　Americans often converse on a first-name basis in a casual, friendly manner. If an American business person uses a first name in an introduction, it would be considered snobbish and unfriendly not to do the same. If you're unsure of how friendly or formal the situation is (in speech and in writing), use addresses such as Dr., Ms., Miss, Mrs. or Mr., along with the person's last name. If you're unsure of a woman's marital status, use Ms. [miz].
　　1.3.1 I can assure you I'm a woman.
　　我向你保證產品質量
　　E:I can assure you of its quality.
　　1.3.2 You can't miss it.
　　指路時候的常用語 , 給對方以信心 , 肯定不會錯過 , 一定會找到的 . 注意 "can" 和 "can't " 的發音 .
　　I can swim/ I can't swim. 重音不同
　　Conversation 4
　　A:SHNOS ，早上好，很高興為您服務。
　　B: 我是小強，從蘇州打過來。我只是想告訴你們我本來應該 10 點來開銷售會，可是我會遲些 A: 到。我十一點才能到。
　　B: 謝謝您通知我們，強哥。我會轉告他們的，我們期待著您一會兒見到您。
　　A: 再見。
　　表達方式總結:
　　4.1 This is ____ calling from______
　　4.2 I just want to let you know that_____________
　　4.3 I'm supposed to be coming at 10 for ________, but I'm going to be a bit late.
　　4.4 I won't be able to make it before ____
　　4.5. Thanks for letting us know.
　　4.6 I'll pass on the message.
　　注 : 打電話告之將遲到的三步曲
　　第一、 告之對方自己是誰從哪里打來
　　第二、 告之對方打電話的目的
　　第三、 可能到達的時間
　　請學生將各個句子對應的表達對應起來。
　　遇到由于己方疏忽產生的錯誤時候的回應 :
　　第一,承認錯誤 I'm very sorry, but that's a mistake.
　　第二,誠摯道歉 I really am extremely sorry about this
　　第三,提供解決方案 I'll tell you what I'll do 如不能及時答復可說 I'll be back to you in a few minutes. 或 Can I get back to you ....?
　　第四,保證下不為例 I promise this won't happen again.