1.Hello, my name is Edward Green. I would like to speak to Mr. Smith, please.

這一句是給人打電話時自報家門的話。然后要說清楚找誰。可以按照上述說法，也可以說："Can I speak to Mr. Smith?"或"Is Mr. Smith there?""Can I talk to Phil Watson, please?"

2.I am sorry, but Mr.Smith isn't available.

打電話要找的人不在時這樣說。也可以說："Sorry,he is not here.""He is not in."

3.What company are you from please?

詢問別人是屬于哪個公司的。一般情況下如果你打電話過去，一定要先說清楚自己是哪個公司的，這樣讓別人感到比較清晰明朗。

4.I'll put you through.

這是轉接電話時的用語。

5.Can I ask who's calling please?

詢問是誰在打電話。也可以直接問:"Who is that,please?"

6.Can I take a message or would you like to ring him on his mobile (cell)phone?

留口信可以用take a message來表示。或者如果當事人不介意的話可以說出他的手機號碼或者直線電話。比如前面：I'm sorry but the number is confidential.電話是保密的 ，這樣就只能take a message或者ring back了。

7.Just let me check that.

別人報給你電話號碼時一定要核對一遍，確保萬無一失。

8.Sorry to keep you waiting. How are you?

讓別人久等時一定要說這一句表示道歉。