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Late last year, I went to the Midlands to meet Tony and hear his views on how his working conditions had changed.
去年年底，我去英格蘭中部會見了托尼，聽取了他對工作條件改變的看法。
He took me on a tour of a branch of Boots very like his own, a large, relatively new shop in an out-of-town retail park.
他帶我參觀了一家跟他的很像的博姿分店，這家店在城外的一個零售園區里，規模很大，相對較新。
Here, the chemist’s counter had a full complement of staff. So had Tony’s – when he began in 2011.
在這里，藥劑師的柜臺工作人員配備齊全。托尼2011年剛開始工作時，他的分店也是如此。
But by then, four years into the buyout, job cuts were well under way, both in his store and across the country.
但到那時，收購已經進行了四年，無論是在他的商店還是在全國范圍內，裁員已經開始了。
Now for hours each day, he said, it was only him manning the counter and the pill dispensary while taking care of the shop’s photo business, too.
他說，現在每天有好幾個小時，除了打理店里的照片業務，他還得負責柜臺和藥房的工作。
With no other colleagues around to make sure he was giving out the right drugs at the right dosage, Tony had to monitor his own work.
由于周圍沒有其他同事來確保他能以正確的劑量分發正確的藥物，托尼不得不監督自己的工作。
Pharmacists call this “self-checking”, and it leaves patients at greater risk of getting the wrong medication.
藥劑師稱這種情況為“自我檢查”，這讓患者更有可能得到錯誤的藥物。
In its own standard operating procedure, Boots says self-checking must be done only “as a last resort”.
在其自己的標準操作程序中，博姿表示，自我檢查只能“作為最后的手段”進行。
Yet Tony claims he was self-checking on a daily basis.
然而托尼聲稱他每天都在自我檢查。
(Asked for comment on this practice, Boots would say nothing on the record.)
（當被問及對這一做法的看法時，博茨不愿公開表態。）
Working by himself, Tony explained he also had to hand out vouchers for money off makeup.
托尼解釋說，他自己一個人工作，還得為減價化妝品分發代金券。
“We try to get the patient to redeem that voucher straight away.
“我們試圖讓病人立即兌現代金券。
We have to: they monitor that kind of thing.” He added: “That commercial focus in pharmacy – 10 years ago it would have been unheard of.”.
我們必須：他們監督這類事情。他還說：“這種對制藥行業的商業關注，在10年前是聞所未聞的。”
But that was the least of Tony’s worries. It was the medicine-use reviews (MURs) that really bothered him.
但這是托尼最不擔心的。真正困擾他的是藥物使用檢查。
Patients came to his consulting room and discussed their diet and health problems,
病人來到他的診室，討論他們的飲食和健康問題，
while he took them through a chunky list of questions and advised them on what their medicines were meant to do and how best to take them.
與此同時，他還會帶他們瀏覽一大堆問題，并就他們的藥物用途和最佳服用方式給出建議。
Free for the customer, a way of keeping a patient out of a GP’s waiting room, and for each one the NHS pays the company 28 pounds.
對顧客來說，這是一種讓病人遠離全科醫生候診室的免費服務，英國國家醫療服務系統為每位病人支付28英鎊。
To prevent the system from being abused, every pharmacy in the country is limited to 400 MURs a year.
為了防止該系統被濫用，該國的每家藥店的藥物使用檢查次數每年被限制在400次。
Except Tony’s managers took that number as a target for his store to hit.
但托尼的經理們把這個數字當成了商店的目標。
