Jingjing: Well, Mark, I'm glad we could sit down and have this meeting.

好了，馬克，很高興我們能坐下來開個會。

Mark: Me too, I guess. But let's make it snappy. I have a class in a couple hours and would like to have plenty of time for lunch.

我也很高興，可否現在，馬上就開，幾個小時后我有課，我想吃個時間充足的午餐。

Jingjing: This should just take a few minutes. So, let's begin. I'd like to start by asking you how you feel about the quality of your work here at the center.

應該占用你幾分鐘時間。好，我們開始吧。首先我想了解一下你對你在培訓中心的工作質量是否滿意。

Mark: I'm pretty happy here. The students are great. And the center has most of what I need to deliver lessons to them.

在這里工作我很開心。學生們也很棒。我給學生們上課需要的大部分東西中心都能滿足。

Jingjing: That's good to hear. I'd still like to know what you think about your own work here.

你這么說我很高興。我還是想知道你對自己在這兒工作的看法。

Mark: OK, yeah. Well, I think it's pretty good. The students seem to like me plenty, unless you've heard otherwise.

好的。嗯，我覺得還不錯。學生們看起來也都很喜歡我，除非你聽說了什么事。

Jingjing: Well, I've been hearing mostly good things about you. And, as I plan to have this talk with all of the foreign teachers, I'm glad to be having this meeting with you before the others. The feedback you're receiving, from students after they take your classes, is the best among all foreign teachers at this center.

對，我聽到的大部分都是給你的好評。既然我計劃和所有外籍老師都進行一次談話，我也很高興在其他人之前先和你聊一下。學生們聽完你的課后，對你課堂的反饋是中心所有外籍老師中最好的。

Mark: Oh, yeah? YOU HEAR THAT, JERRY? IN YOUR FACE!

哦，真的嗎？你聽到了嗎，杰瑞？我贏了！比你厲害！打臉哦！

Jingjing: Um, Jerry isn't in today. And please don't raise your voice.

呃，今天杰瑞不在。請您小點聲兒。

Mark: Oh, whoops! I thought he might hear me through the glass walls. But, yeah, he's off. Anyway, do continue.

哎呀，不好意思。我以為他可能在隔著玻璃聽我說話。但是，嗯，他不在。沒事，您“繼續往下說吧”（反語）

Jingjing: Thank you. Well, I suppose another way about this is for me to ask you what areas you'd like to improve upon, in your teaching.

謝謝。我想，換個措辭的話就是想問你希望在以后的教學中自己改進哪些方面。

Mark: Let's see. Well, I'm learning more every day. I hope to do better and better. We can all do better, right (?), I mean, by doing things like making sure the smart board works in each classroom.

您看，我每天都在堅持學習。我希望能做得越來越好。我們都能做得更好，對吧？我的意思是，我們還可以做一些事情，比如確保在每個教室的智能教學屏都能正常工作。

Jingjing: I'm sure we'll have a chance to talk about technical support down the road. Now I'd like to talk some more about your performance on the job.

我相信我們之后會有機會討論技術支持的。現在我想多談談你在工作上的表現。

Mark: Right-o. And there's also scheduling. I mean, if we teachers don't know what classes we'll have until a day before—sometimes less than 24 hours before—their start times, there's not much we can do besides turn on the equipment and load the courseware (assuming everything works, that is).

行。還有就是排課，我意思是說，如果我們老師直到上課前一天，有時甚至都不到24小時才知道我們要上什么課，那我們除了打開設備和加載好課件之外（還是假設一切順利的情況下）能做的不多。

Jingjing: I hear that. Just to let you know, we are developing a cloud-based solution for scheduling. That would allow you to view schedule updates in real time and should make it possible for you to see regular class listings two days in advance or earlier.

我聽說了。正想告訴您我們正在開發一個基于云的排課方案。這樣您就可以實時查看最新的課程安排，也可以讓您在提前兩天或者更早地看到常規課表。

Mark: Well, we'll be looking forward to that. Was there anything else you wanted to talk about?

好啊，我們很期待。您還有其他問題想談嗎？

Jingjing: ...Actually, yes. I wanted to talk with you about your own targets for improving the lessons you teach: how to keep students engaged and work more content into each course session.

是的，沒錯。我想和您談談您對改進教學的個人目標，如何讓您的課堂更加吸引學生積極參與，如何讓你的課堂內容更加豐富。

Mark: Wow, good question. But now, all I can hear is my stomach growling. Do you mind if we talk again some other time? I'm thinking Burger King.

哇，這是個好問題。但現在我聽到我的肚子開始叫了。你介意我們改天再談嗎？我想吃漢堡王了。

Jingjing: Find me after your classes today, at least to set another time for us to talk.

今天你下課后來找我吧，至少定下來下次聊的時間。

Mark: 10-4.

明白。

New words : 習語短語

make it snappy 爽快點，趕緊

be quick about it, don't waste time

do continue go on, please 請繼續說

(here, and usually, it is a mockingly formal way of telling someone you want to hear what they're going to say when you're actually not interested)

通常是在當別人想繼續說你并不感興趣的話題時，你借這種玩笑嘲弄的方式正式告訴他們你想聽的內容

another way about this

換句話說

a different way to do/say something (here suggesting that your attempts to talk about something have been met evasively)

用不同的方式 做某事/說某事 (這里暗示你試圖談論某事卻被回避了)

a cloud-based solution 一個云計算解決方案

management and work-flow systems that involve online computing, which people can access from almost any device, to meet people's needs and help solve problems

引進在線計算的管理和工作流系統，人們可以從不同設備訪問，滿足人們的需求，幫助人們解決問題。

in real time 實時的

can be accessed and viewed by all users once administrators have made an update or uploaded content 管理員一更新或上傳新內容，所有用戶馬上可以訪問和查看。

targets 目標

specific and measurable goals (especially in business and in the workplace)

具體可量化的目標（特別在是商場和職場）

engaged 參與其中的

interested, feeling like you have something to contribute, feeling like you can learn something useful

感興趣的，比如你覺得你可以分享一些東西，比如你可以學到一些有用的東西

Dialogue 2

Jingjing: Mark, I know it's late now. Would you like to go through your performance review with me now?

馬克，我知道現在有點晚了。你愿意現在和我一起看一下你的業績評估嗎？

Mark: Oh, is that what this is?

哦？原來是這個事啊

Jingjing: Well, this would be a preliminary session, before I draw up the actual paperwork. Is now a good time?

這是在我起草正式文件前的一次初步談話。你現在時間方便嗎？

Mark: It might be. How about you just give it to me straight, Jingjing? What are the areas in which I'm sorely in need of improvement?

可以吧。京晶，不如你直接開門見山告訴我吧？什么是我迫切需要改進的地方？

Jingjing: Mark, I wouldn't put it that way. Since you're one of the foreign teachers who has been here the longest, I'll let you in on something: a large number of students quit their classes and ask the center for their money back. From corporate, there's closing one of our centers, and using student retention rates as a KPI in the event of any downsizing.

馬克，我不會這樣說的。你是在中心任教時間最長的外教之一，我提前給你透露一件事：因為有一大批學生中途退課并要求退費，總公司計劃關閉一家培訓中心。在裁員的過程中，學生留存率是一個重要的績效指標。

Mark: Wow, that's a lot to process! I hope nobody loses their job.

啊，這么多需要考慮的問題。我可不想有人丟工作。

Jingjing: Yes, me too. We're all a little on edge about it, to be frank.

我也是。說實話，我們都有點焦慮。

Mark: Well, thanks for confiding in me, Jingjing. I presume you want to keep this on the hush-hush.

京晶，謝謝你向我透露這些。我猜你是想保守這個秘密。

Jingjing: The part about closing a center, and downsizing: yes, that doesn't leave this office.

關于要關閉一個中心和精簡人員，的確需要保密，不能說出去。

Mark: 10-4, Jingjing. Hey, you look kind of exhausted. Oh, did you meet with some of the other foreign teachers today?

明白了，京晶。嘿，你看起來很累了。你今天有和其他外教談嗎？

Jingjing: Yes, and those meetings didn't go all that well. We're going to have a bigger meeting tomorrow. But that's your day off and I won't require you to come in for it.

是的，那些面談不怎么順利。明天會有一個更大范圍的會談，但那是你的休息日，我不要求你出席。

Mark: Yeah, I plan to go to the Great Wall with my buddy. Sorry.

是啊，我計劃和朋友們去長城，抱歉。

Jingjing: That's actually alright. We can talk individually sometime later this week.

沒關系。我們可以在本周晚些時候單獨談。

Mark: OK. Well, Jingjing, I'm gonna head out. Are you going soon?

好，京晶，我要走了。你也快走了嗎？

Jingjing: In a while, yes. See you next time.

是的，過會兒走。回見。

New words : 習語短語

let you in on 透露一些信息

give you some information that no everyone has (though the information affects them)

給你一些不是每個人都知道的消息(盡管這些信息也會影響他們)

retention rates留存率，留校率，保持率

how many customers keep their memberships (this in other contexts can mean how many employees stay in a company) (this is usually expressed as a percentage: in 2018, 100 joined; 25 finished their membership but didn't re-enrol, 25 quit and demanded their money back, 50 finished their membership and re-enrolled; so, the retention rate would be 75%)

有多少顧客繼續保留會員資格（ 也可以指一家員工有多少名員工留任），通常用百分比表示：2018年有100名新入會員，25人到期后不再注冊，另25人中途退出并退費，其余50人正常到期后再次注冊。所以2018年會員保持率是75%。客戶保持率=上期成交客戶數在統計期間成交客戶數/上期客戶數*100%

KPI 關鍵業績指標

key performance indicator

downsizing 裁員

laying off employees (but not firing them for misconduct)

解雇員工(但不因行為不端而解雇他們)

keep on the hush-hush對某事要保密

don't tell anyone else about this (it's a secret) 不要把這件事告訴任何人（這是秘密）

doesn't leave this office 這件事情不能說出去

this thing cannot be talked about with anyone else (it's confidential) 這件事不能告訴任何人(這是機密)