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4. Treat others with respect and kindness. If you must complain in such circumstances such as being served cold food in a restaurant, discovering a billing error, or challenging a warranty discrepancy, describe your situation in a way that shows respect to the individual listening to your complaint.
4.要尊重和善待他人。如果你一定要在這種環境中抱怨，例如飯館的食物太涼，發現記錯賬，或者是遇到一個具有挑戰性的矛盾，描述你的情況，來顯示對聽你抱怨的聆聽者們的尊重。
Often times, it’s not their fault. And even if it is, there is no reason to speak to them like they are stupid or incompetent. Doing that will only make matters worse and reflect poorly on you.
通常，這不是他們的錯。即使是這樣，也沒有理由去說他們是愚蠢的或者是無能的。這樣做只會讓事情變得更糟糕，會反映出你惡劣的心情。
The good news is that breaking the habit of complaining is something we can all do on our own. Here are a few tips to get you started.
最好的方法是我們自己去改正這些對事情抱怨的習慣。這有一些小貼士來幫助你開始改正。
For the next 24 hours, make an effort to catch yourself each time you complain—at home, at work, and out in the community. Being aware of your tone and how much you verbalize your dissatisfaction with other people or things is the first step toward ridding yourself of this bad habit.Listen to the people around you, especially out in public. Notice how they speak to servers, customer service representatives, and other workers. What does this tell you about them? What does the way you speak to people in public say about you?The next time you find it necessary to lodge a legitimate complaint, make sure it meets the criteria discussed above—purposeful, solution-oriented, understanding, kind, and whine-free.Complaining is harmful to your reputation. If you must complain, make sure your words are constructive and that you handle yourself in a way that reflects positively on your character.
在接下來的24個小時里，努力你發現你每次抱怨的時間，在家里，在工作時，還是在外面的社區。改正壞習慣的第一步是注意你的語氣和你對別人或者事情不滿意的嘮叨。聽你周圍的人說，尤其是在公共場合。注意他們對服務員、客戶服務代表和其他工人說話的語氣。別人對你說話的方式取決于你在公共場合對別人說話的方式。接下來你要找到一個讓你抱怨正當理由，確保它符合上述標準，目的明確面向方案，善良和自由的。抱怨對你的名譽是有損害的。如果你一定要抱怨，確定你說的話是有教育意義的，你的處理方式反映了你積極的性格。
