想買個(gè)新手機(jī)，結(jié)果卻遇到了一次非常令人不快的購物經(jīng)歷，消費(fèi)者認(rèn)為導(dǎo)購態(tài)度不好, 繞彎子，拖延時(shí)間，不專業(yè)，導(dǎo)購覺得顧客挑剔，難搞，不近人情。一場(chǎng)爭執(zhí)告到老板那里去了，大Boss會(huì)如何處理呢？顧客至上還是偏袒自己人？

Dialogue 1:
(Xiao Gao has returned to the store where he bought his phone, he hassome complaints about the customer service)
（小高又回到他買手機(jī)的那個(gè)店，他想要投訴一個(gè)店員的服務(wù)態(tài)度）

Jingjing: Yes, how can I help you?
京晶：你好，需要什么幫助？
Xiao Gao: I'd like to speak with the manager regarding a purchase I madeyesterday.
小高：我想跟你們經(jīng)理談?wù)勛蛱熨I東西的事情。
Jingjing: Is there something that perhaps I can help you with?
京晶：我有什么能幫你的么？
Xiao Gao: No, I'd like to see the manager on this one.
小高：不用，這件事情我想找經(jīng)理談。
(manager arrives)（經(jīng)理來了）
Jingjing: Yes, can I help you?
京晶：您好，您需要什么幫助？
Xiao Gao: Yes, I bought this phone yesterday and your rep was extremelydiscourteous and unpleasant. He was wheeling and dealing, I want to tell youabout his ignorance.
小高：我昨天在你們這兒買了一個(gè)手機(jī)，但是你們的銷售代表非常無禮和不快，為了賣東西不擇手段，我想要投訴他。
Jingjing: Could be the new fellow, he's not up to scratch, and I'm afraidhe's a repeat offender in the courtesy department.
京晶：估計(jì)您說的是我們的新員工，他還不太合格，而且我恐怕就禮貌問題來說他已經(jīng)不是第一次犯錯(cuò)了。
Xiao Gao: With service like that, you are sure to lose your client base.
小高：如果你們的服務(wù)一直是這樣的，肯定要丟掉很多客戶的。
Jingjing: I'm so sorry about this, sir, is there anything particular youwould like to share for the record?
京晶：對(duì)此我感到非常抱歉，先生，您還有什么具體想要告訴我們，以便我們記錄在案的嗎？
Xiao Gao: Yes, he was running me around in circles regarding therefund policy. Also, he seemed to be playing for time when I asked himabout your competitor's models.
小高：嗯，在關(guān)于退款問題上他一直在跟我繞圈子，而且當(dāng)我問他關(guān)于你們競(jìng)爭者的一些機(jī)型的時(shí)候，他一直在拖延時(shí)間。
Jingjing: He's very green but that's not an excuse. I'll be sure to have a word with him.
京晶：雖然他是個(gè)新手，但這絕不是個(gè)理由。您放心，我肯定會(huì)找他談話的。
Xiao Gao: I would appreciate that, thank you.
小高：那就好，謝謝！

習(xí)語短語
1. on this one = 在這件問題上
2. wheeling and dealing = 不擇手段，不誠實(shí)
3. not up to scratch = 不合格
4. repeat offender = 一直犯同樣錯(cuò)誤的人，慣犯
5. client base = 客戶源
6. for the record = 記錄在案
7. run someone around in circles = 繞圈子，令某人困惑
8. play for time = 拖延時(shí)間，制造借口
9. green = 生疏的,(工作)不熟練的