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Customer Service Day is on January the 17th. At least, it is in America. Not sure about the rest of the world. This is a day for companies and businesses to reflect on the importance of providing good customer service. It’s also a day for customer service managers and staff to explore new ways to keep the customer happy. This is the day when the customer really is always right. If everything goes according to plan on Customer Service Day, customers will come again, and again, and again. Staff should always go the extra milefor customers and remember that service is always with a smile. Customer Service Day is also the time for bosses to thank their hardest-working customer service representatives.
每年的1月17日是客戶服務日。這一節日至少在美國很流行，其他地方就不確定了。這一天，各個企業將重新認識到提供客戶服務的重要性。在這一天，客戶服務經理和員工將探索一些能夠讓顧客滿意的新方法。在這一天，顧客總是對的。如果在客戶服務日那天一切按照計劃進行的話，顧客將會再次光臨。員工將為顧客傾盡全力，記住永遠要面帶微笑。顧客服務日也是老板酬謝那些為顧客辛勤工作員工的日子。
What do you think of Customer Service Day? Don’t you think it should be every day? When we look at TV, the Internet or magazines, there are hundreds of ads that tell us how special customers are. How many ads and TV commercials really make you feel important? Perhaps it’s a good time for customers (that’s you) to complain if you don’t get good service. You could remind the sales staff what day it is! If that doesn’twork, ask them if they really think “Customer is King”. Are companies most interested in “keeping the customer satisfied,” or are they just interested in profits? Have you ever visited a customer care websiteor phoned a freephone customer service number? Have you ever complained about poor service? Did it work?
你對客戶服務日怎么看？你不認為這樣的節日應該天天過嗎？無論我們是看電視、上網還是看雜志，上百條廣告都在講顧客的重要性。那么，又有多少廣告真正讓我們感覺到我們很重要呢？或許，這一天，顧客也可以倒倒苦水。你可以提醒一下銷售人員，問他們今天是什么日子！如果這不奏效，問問他們他們是否把顧客當上帝。企業是更看重顧客的滿意度，還是更看重利益？你曾經打開過客戶服務的網站嗎，或是打過免費的顧客服務熱線？你曾經抱怨過服務態度問題嗎？這真的有用嗎？
譯文屬可可英語原創，未經允許，不得轉載。
