But my point being that sometimes a leader's job is to undertake the difficult job of transformation and in this case it was a great company we're saving，but it is a tough, painful crisis for everyone involved, and I accepted that part of a transformation means that people who have lost their jobs, I laid off 36,000 people in my tenure, those people don't like me, I understand that, I understand that part of what comes with leading transformation is people tend to focus their resentment and fear and anger on the person leading the change, but leadership is all about change. Management is about producing acceptable results within a known set of parameters, management is a worthy profession, but it is not leadership, leadership is about changing the order of things, seeing possibilities that others do not see. Some of you who may have heard me speak before know that I believe deeply that anyone can leave from any place at any time. Leadership is not about position, leadership is not about how many degrees you have, leadership is about the decision to make positive, different, changing the order of things.