Wang Qiuyue is the manager of the company, and she says the work station focuses on dealing with the online goods of sports, cosmetics, clothes and electronics.

"We receive almost 100 complaints from online consumers everyday on average. Some complain about their fake and low-quality goods, some complain about the online shops that sell forgeries, while others complain about the bad attitude of the online traders when those consumers require the return of the goods."

This special online work station also invites lots of law firms to join in, including Shanghai Diligence Law Firm.

Shang Jiangang is a lawyer with the Shanghai Diligence Law firm and he explains the process of how they help the consumer to protect their rights and interests when they buy fake goods.

"First we find the product companies of those brands to verify whether the goods are fake or not. If the company confirms the goods to be fake, we will negotiate with the superintendent of the online shopping websites and ask them to close the online shops which are trading the fake goods. Also, if the online shopping websites do not close the offending online shops, we will indict the website itself."

The online work station cracking down on online cheating is just the start. The rules of online sales need to be perfected with the joint effort of all sections of society.